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Fiserv
Tech Lead, Infrastructure Engineering (Cloud SRE L2)
Fiserv
Bengaluru•Hybrid•5-8 Yrs•Jul 5
Job description
Hybrid
Overview
Calling all innovators – find your future at Fiserv.
Responsibilities
- Design and maintain fault-tolerant, highly available architectures across AWS, Azure, and GCP, including redundancy, load balancing, and automated failover.
- Deploy, manage, and optimize cloud resources using Infrastructure as Code (IaC) tools such as Terraform and Ansible.
- Implement and improve monitoring, alerting, and logging using tools such as Splunk, Azure Monitor, Dynatrace, AWS CloudWatch, or similar.
- Lead incident response for service outages and degraded performance, including real-time triage, mitigation, root cause analysis, and post-incident reviews.
- Drive capacity planning and scaling improvements by forecasting demand, optimizing utilization, and enforcing autoscaling and performance best practices.
- Build automation and internal tooling to reduce manual toil and improve operational consistency using Python, PowerShell, Bash, or similar.
- Collaborate with Security teams to implement secure infrastructure practices including encryption, role-based access control, auditing, and vulnerability management.
- Support cloud data migrations using relevant cloud migration tools and best practices.
- Work across engineering and DevOps teams to promote reliability best practices and contribute to mentoring and a blameless culture.
- 5+ Years of Hands-on experience on multi-cloud (AWS/Azure/GCP). Expertise on any 2 Cloud platform is mandatory.
- Hands-on programming/scripting experience in Python, PowerShell, Bash, or equivalent for automation and operational tooling.
- Strong experience with one or more cloud platforms (AWS, Azure, or GCP) and core services including VPC/VNet, IAM, serverless patterns, and managed Kubernetes services.
Qualifications
- Skills – Multi-Cloud, Terraforms, Production Support
- Cloud Site Reliability Engineer (SRE) – L2
- We are looking for a Cloud Site Reliability Engineer (SRE) – L2 to drive reliability, scalability, and performance across cloud-based infrastructure in a distributed, dynamic environment. This role blends software engineering and advanced systems operations to improve availability, reduce operational toil through automation, and strengthen observability and incident response across AWS, Azure, and GCP.
- What does a successful Cloud Site Reliability Engineer (SRE) – L2 do at Fiserv?
- You will design and operate reliable cloud platforms and services by applying SRE principles, automation-first practices, and strong operational discipline. As a hands-on engineer, you will partner closely with Engineering, Architecture, DevOps, and Security to improve uptime, accelerate detection and recovery, and continuously harden systems through capacity planning, monitoring, and blameless post-incident learning.
- Proficiency in Infrastructure as Code (IaC) using Terraform and/or Ansible.
- Practical experience using cloud data migration tools.
- Advanced knowledge of Windows and Linux/Unix environments, including system administration and networking fundamentals.
- Proven incident response capability with strong troubleshooting skills under pressure.
- Strong collaboration and communication skills, with the ability to coordinate across teams and document clear outcomes.
- Cloud certifications such as AWS Certified Solutions Architect, Google Cloud Professional DevOps Engineer, or Azure DevOps Engineer.
- Familiarity with SLOs, SLIs, and error budgets, and how to apply them to improve service reliability.
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).