ElfOnze Technologies
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Pune · On-site · 0-1 Yrs · Aug 21
Information Technology Support Services · 51 to 200 Employees · Bengaluru, India
Elfonze Technologies, a Great Place to Work-Certified™ company & is a dynamic IT and Engineering Consulting and Services company, uniquely positioned at the intersection of technology and engineering expertise. We excel in various verticals, including Enterprise Application and Digital Transformation, Product Development, Engineering, Connected Supply Chain Services, and Specialized Talent Solutions. Our dual focus allows us to provide comprehensive solutions that address both IT and engineering challenges, making us a one-stop partner for our clients. With a strong focus on Oracle Enterprise Solutions, Elfonze offers a wide range of services such as consulting, integration, application support, and program management. Our innovative consulting services and product solutions span areas like Unified Health Interface, Logistics Optimization, and Real-Time Business Insights. We specialize in digital process automation, user-centric design, and quality assurance, ensuring that our solutions are both cutting-edge and user-friendly. Elfonze has a proven track record in Engineering, delivering advanced solutions in Sustainability, Intelligent Mobility, and Industry 4.0. Our unique blend of IT and engineering services enables us to provide holistic solutions that drive operational efficiencies and business growth. With a strong presence in Bengaluru, Bhubaneswar, Pune, Hyderabad, Denver, Dubai and now in Chennai, Elfonze is committed to delivering exceptional results, leveraging our dual expertise to solve complex problems and deliver value to our clients.
What employees say
+ Good work environment and supportive team members.
− Limited growth opportunities in some projects.
More reviews on the company profile.
Interview experience · CEO-Founder
It's a comprehensive process not just focussed on the Tech, Func or Domain expertize but also your cultural fit into Elfonze and its customers that are assessed professionally. Overall the process is extensive but it ena
Difficult difficulty · Bengaluru · 3 reports
More interview insightsJob description
Overview
Roles & Responsibilities: - Monitor dashboards, error logs, crash reports, and performance metrics (Firebase, Sentry, Splunk, ELK, etc.) - Troubleshoot issues related to UI, APIs, builds, deployments, and integrations - Perform root cause analysis (RCA) and provide temporary workarounds until permanent fixes are applied
Responsibilities
- Monitor dashboards, error logs, crash reports, and performance metrics (Firebase, Sentry, Splunk, ELK, etc.)
- Troubleshoot issues related to UI, APIs, builds, deployments, and integrations
- Perform root cause analysis (RCA) and provide temporary workarounds until permanent fixes are applied
- Escalate unresolved issues with detailed analysis to L3 teams
- Manage deployments for web apps (React.js) and mobile apps (React Native)
- Handle app release activities including code packaging, signing, and publishing to Google Play Store & Apple App Store
- Support SSL, CDN, caching, and workplace configuration changes
- Monitor application availability, performance, and end-user experience
- Support routine checks, regression validations after releases, and system health monitoring
- Work closely with L1 support for ticket triage and with DevOps for CI/CD pipeline troubleshooting
- Maintain runbooks, FAQs, and known error databases.
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