Overview

Key Responsibilities

Responsibilities

• Perform rack and stack activities for hardware devices as per approved layout and design within the data center.
• Carry out copper and fiber cable laying, patching, and dressing according to standard build procedures.
• Troubleshoot and resolve hardware, link, and connectivity issues within defined SLA timelines.
• Coordinate with COLO, clients, and a leading telecom company teams to ensure efficient issue resolution and incident management.
• Conduct site audits and surveys to verify infrastructure readiness and compliance with operational standards.
• Manage asset inventory and ensure timely updates and reporting in the ticketing system.
• Provide remote support to on-site engineers and assist in managing service desk operations.
• Ensure adherence to safety protocols and operational guidelines during all build and maintenance activities.
• This position is pivotal in maintaining the physical infrastructure of the data centers, ensuring performance and reliability through both operational and build activities.
• Engineers are expected to work on-site, providing hands-on support for hardware and connectivity issues to meet defined SLA timelines.
• They coordinate with customers, vendors, and internal teams to resolve incidents efficiently.
• This role requires a blend of technical expertise and strong communication skills to manage and enhance data center operations.
• As a Level 3 engineer, the individual is expected to bring 3-6 years of experience in data center environments.
• The position demands flexibility, including working in shifts and during non-standard hours, to support on-demand and rotational shift requirements.
• The engineer will be responsible for a wide range of activities from rack installation and cable management to troubleshooting and coordinating with vendors for issue resolution.
• The role also involves ensuring compliance with safety and operational standards while managing assets and inventory effectively.
• This position is not eligible for work-from-home and requires physical presence at the customer data center locations, with occasional visits to a leading telecom company offices for meetings and training sessions.
• The engineer must exhibit strong problem-solving skills and the ability to work under pressure, managing multiple priorities effectively.
• The role is fundamental to supporting the META program, ensuring the seamless operation of data center services across the region.
• The engineer's responsibilities extend to maintaining site safety, performing audits, and managing site spare inventory.
• They are also expected to support remote troubleshooting and service desk operations, leveraging their technical expertise in data center operations and IT infrastructure.
• The role is designed for proactive individuals who can manage and maintain physical infrastructure while fostering strong relationships with stakeholders to ensure service excellence.

Qualifications

• Proven experience in data center operations and IT infrastructure management, specifically within the Telecom sector.
• Strong technical expertise in handling servers, switches, routers, cabling systems, and fiber optics.
• Demonstrated ability to work in shifts and during non-standard hours to meet operational needs.
• Proficiency in using ticketing systems to manage incidents, service requests, and ensure SLA compliance.
• Strong communication skills and ability to work collaboratively with cross-functional teams and stakeholders.
• Knowledgeable in IT Service Management (ITSM) processes, including SLA adherence and escalation management.