Overview

Role purpose: • Ensure reliability, operability, and continuous improvement of TD SYNNEX enterprise platforms across hybrid cloud and on‑prem environments.

Responsibilities

• Platform reliability (hybrid cloud + on‑prem): Own L3 reliability posture; define SLOs/KPIs; lead operability gates and production readiness; maintain runbooks/SOPs.
• Automation & IaC: Design/build operational automation (health checks, remediation workflows); develop Terraform/Ansible configurations; script with Python (preferred), PowerShell, and/or Bash; integrate with ITSM for auditable self‑service and controlled remediation.
• Incident/problem/RCA (L3): Lead diagnosis, stabilization, and recovery for major incidents; drive problem management, RCA, preventive actions; reduce MTTR/MTTD via better signals, runbooks, and automation.
• Observability standards: Define actionable signals, alert quality, dashboards, logging; tune alerting to reduce noise; run data‑driven operational reviews.
• AIOps enablement: Advance predictive/proactive operations (anomaly detection, trend/capacity analysis); support Python‑based analytics and ML/DL where applicable; industrialize operational intelligence safely.
• Provider enablement (outsourced L1/L2): Equip provider with clear runbooks, training, standard changes, escalation criteria; govern performance and ITSM alignment; drive continuous improvement.
• Collaboration & CI: Partner with Platform Engineering to ensure operable‑by‑design capabilities; feed operational insights into roadmap; mentor peers and promote engineering‑led operations culture.

Qualifications

• 5+ years in platform/SRE/operations/platform engineering with production ownership in large‑scale environments.
• Hands‑on hybrid operations (cloud + on‑prem) with strong enterprise cloud fundamentals (compute, networking, storage, identity).
• Production IaC and automation (Terraform, Ansible); scripting with Python/PowerShell/Bash (Python strongly preferred).
• Proven L3 incident troubleshooting and major incident leadership.
• Strong infrastructure fundamentals: networking (including DNS/DHCP concepts), virtualization, storage, Windows Server and/or Linux.
• ITSM experience (incident, problem, change) and ticket‑based operations.
• Azure platform knowledge.
• SRE practices (SLOs, error budgets, postmortems, toil reduction).
• Virtualization and backup/DR operations experience.
• Exposure to containers and DevOps/CI/CD; configuration drift control.
• Python for operational analytics; familiarity with ML/DL for anomaly detection, forecasting, clustering.
• Knowledge of AI/agentic approaches and modern automation patterns.
• Engineering mindset; automates and standardizes to reduce toil.
• Strong ownership; calm, structured incident leader.
• Clear communicator in global, matrixed environments; effective cross‑team/vendor partner.
• Comfortable across cloud and on‑prem; disciplined documentation; committed to operational excellence.
• Site reliability/operations engineering
• Automation, IaC (Terraform/Ansible), scripting (Python/PowerShell/Bash)
• Hybrid infrastructure operations
• Incident/problem management, RCA, continuous improvement
• Observability and alert quality management (tool‑agnostic)
• Provider enablement and operational governance
• Data‑driven operations and AIOps‑oriented thinking
• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.