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Source-Right
AWS DevOPs L2 Support – Senior (CE58SF RM 4241)
Source-Right
Hyderabad•On-site•4-7 Yrs•1 day ago
Job description
Overview
Position: AWS DevOPs L2 Support – Senior (CE58SF RM 4241)
Responsibilities
- Provide training and technical support to customers regarding system functionalities.
- Troubleshoot and resolve hardware, software, and connectivity issues efficiently.
- Troubleshoot and address issues with cloud infrastructure
- Install and maintain software, operating systems, and hardware components.
- Develop and maintain comprehensive documentation for cloud systems, including architecture diagrams, operational procedures, and troubleshooting guides
- Assist customers with tasks such as user profile creation, updates, and backups.
- Assist with the deployment and setup of cloud resources
- Manage and distribute technical documents to customers when required.
- Analyze cloud system performance metrics and logs to identify trends, forecast needs, and recommend improvements or upgrades
- Ensure the seamless integration of third-party systems and APIs (e.g., security systems like cameras, intrusion sensors).
- Collaborate with internal teams and external integrators to ensure successful implementation of security solutions.
- Develop and implement customized solutions based on customer-specific needs and requirements.
- Analyze customer and user requirements to design effective software solutions.
- Write clean, efficient, and maintainable software using languages such as C++, Java, and Python.
- Troubleshoot technical issues related to APIs, providing level 1 and 2 support.
- Test software and cloud applications and make necessary adjustments to ensure reliability.
- Identify, troubleshoot, and resolve software bugs and performance issues.
- Write technical documentation and collaborate with Technical Writers.
- Recommend new technologies and improvements to enhance system performance and reliability.
- Follow up regularly and ensure the quality of integrations performed.
Qualifications
- Fluent in English
- Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent experience).
- At least 4 years of proven experience as a Cloud Support Engineer or in a similar position
- Strong understanding of cloud systems, including AWS, Azure, and Google Cloud.
- Proficiency in programming languages such as C++, Java, Python, and experience with web technologies like JSON, XML.
- Strong diagnostic and problem-solving skills for software development and debugging.
- Excellent problem-solving and troubleshooting abilities.
- Excellent verbal and written communication skills to explain complex concepts clearly.
- Ability to multitask and manage multiple issues simultaneously.
- Strong teamwork and collaboration skills to work within a diverse engineering environment.
- Ability to remain calm under pressure and resolve issues efficiently.
- Familiarity with Infrastructure as Code (IaC) tools such as Terraform or CloudFormation.
- Cloud certifications, such as AWS Certified Solutions Architect, Google Cloud Professional Cloud Architect, or similar credentials
- Additional programming languages like Ruby or Go.
- Knowledge of regulatory standards and certifications applicable to sensors and devices.
- A minimum of 4 years of experience in a similar role or a technical environment related to system integration.
Education
- Travel Percentage : 0%
- Shift : Rotational Shift (includes night shift) and working from client location for all 5 days a week
- Work Mode : Work from Client office all 5 days
- Shift : Work in rotational shift (including night shifts) from office
- Candidate must attend office all 5 days of the week from client location in rotational shift