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GlobalLogic
Engineering Manager Devops/SRE
GlobalLogic
Noida•On-site•10-13 Yrs•2 hours ago
Job description
Overview
As an Engineering Manager-Devops and SRE at GlobalLogic, you will play a crucial role in leading and managing a team of engineers responsible for ITSM and application support.
Responsibilities
- Lead and manage a team of engineers responsible for ITSM and application support, ensuring high performance and continuous improvement.
- Drive the end-to-end delivery of ITSM solutions and application support initiatives, maintaining accountability for project timelines, quality, and successful outcomes.
- Oversee the strategic design, implementation, and continuous optimization of ITSM processes and tools, leveraging platforms like ServiceNow to enhance service delivery.
- Guide and empower team members in troubleshooting complex application issues, ensuring timely and effective resolutions.
- Establish and refine best practices for incident, problem, and change management within the ITSM framework.
- Mentor and develop engineering talent, fostering a culture of technical excellence, innovation, and professional growth.
- Collaborate strategically with cross-functional teams to ensure seamless application performance and robust support.
- Define, monitor, and analyze key performance indicators (KPIs) for ITSM and application support.
- Manage the operational aspects of cloud-based applications and infrastructure with a focus on AWS, Kubernetes, AKS, and Docker environments.
- Ensure effective utilization and evolution of .NET technologies within supported applications.
- Develop and execute strategic roadmaps for ITSM and application support, aligning with organizational goals.
- Facilitate clear communication and collaboration with stakeholders to deliver solutions meeting business needs.
- Implement and oversee monitoring and alerting systems to proactively address potential issues in application performance and availability.
- Lead and manage a team of engineers responsible for ITSM and application support, ensuring high performance and continuous improvement.
- Drive the end-to-end delivery of ITSM solutions and application support initiatives, maintaining accountability for project timelines, quality, and successful outcomes.
- Oversee the strategic design, implementation, and continuous optimization of ITSM processes and tools, leveraging platforms like ServiceNow to enhance service delivery.
- Guide and empower team members in troubleshooting complex application issues, ensuring timely and effective resolutions.
- Establish and refine best practices for incident, problem, and change management within the ITSM framework.
- Mentor and develop engineering talent, fostering a culture of technical excellence, innovation, and professional growth.
- Collaborate strategically with cross-functional teams to ensure seamless application performance and robust support.
- Define, monitor, and analyze key performance indicators (KPIs) for ITSM and application support.
- Manage the operational aspects of cloud-based applications and infrastructure with a focus on AWS, Kubernetes, AKS, and Docker environments.
- Ensure effective utilization and evolution of .NET technologies within supported applications.
- Develop and execute strategic roadmaps for ITSM and application support, aligning with organizational goals.
- Facilitate clear communication and collaboration with stakeholders to deliver solutions meeting business needs.
- Implement and oversee monitoring a
Qualifications
- Possess 10-12 years of progressive experience in engineering management, specifically leading ITSM and application support teams.
- Demonstrated leadership in managing and optimizing AWS cloud services, leveraging ServiceNow for comprehensive service delivery management, and extensive experience with .NET development.
- Strong leadership in implementing and managing containerization technologies such as Kubernetes, AKS, and Docker.
- Deep understanding and practical application of various ITSM tools and methodologies.