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Accenture India Private Limited
Site Reliability Engineer (Technology Support Engineer)
Accenture India Private Limited
Gurugram•On-site•8-11 Yrs•Jun 30
Job description
SRETechnology Support EngineerSite Reliability EngineerCloud IaaSDevOps
Overview
Technology Support Engineer ensuring systems are stable, scalable, and highly available, bridging the gap between Business Application development and IT operations. Role combines automation, observability, incident response, and performance engineering to maintain continuous service reliability.
Responsibilities
- Resolve incidents and problems across multiple business system components and ensure operational stability
- Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting
- Collaborate with vendors and help service management teams with issue analysis and resolution
- Monitor and optimize system uptime, latency, and throughput to meet SLOs and SLIs
- Lead incident response, manage escalations, perform root cause analysis (RCA), and drive postmortem reviews
- Develop CI/CD pipelines, automate infrastructure management, and eliminate manual toil through scripting and orchestration
- Implement metrics, logging, and tracing frameworks (Prometheus, Grafana, ELK, Datadog) to gain real-time visibility into distributed systems
- Conduct resource forecasting, design scalable infrastructure, and handle performance under surge conditions
- Partner with developers to ensure safe, reliable rollout of new features with automated testing and rollback mechanisms
- Implement multi-region resilience strategies, chaos tests, and failover automation for business continuity
- Use post-incident analytics to refine operational practices and improve reliability with data-driven improvements
- Collaborate with product, design, ML, and DevOps teams to build intelligent workflows and user experiences
- Implement Infrastructure as Code (IaC) using tools like Terraform, CloudFormation, AZURE DEV OPS or Pulumi
- Expert in Cloud IaaS and PaaS services
Qualifications
- Site Reliability Engineering expertise
- Expertise in Python, Go, Bash, or JavaScript for automation and tooling
- Hands-on with cloud environments AWS, Azure, GCP and orchestration tools like Kubernetes and Terraform
- Deep understanding of Linux systems, networking, and distributed architectures
- Experience with observability solutions Prometheus, Grafana, Datadog, CloudWatch, or New Relic
- Familiarity with incident management and alerting platforms (PagerDuty, xmatters)
- Proficiency in CI/CD frameworks such as Jenkins, GitHub Actions, or GitLab CI
Education
- 15 years full time education