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TixTrack
Sr. Software Engineer II (Remote - US)
TixTrack
New York•Hybrid•Salary•3-5 Yrs•Jun 30
Job description
Hybrid
Overview
Our core product, Nliven, is a real-time platform that helps venues manage ticket sales efficiently while creating a more engaging buying experience for customers.
Responsibilities
- Lead and drive large, complex projects from conception to delivery, working closely with Product Managers, Designers, and engineering teams across multiple pods.
- Write clean, reusable, and maintainable code across the full technology stack with a focus on security, scalability, efficiency, and sustainability.
- Lead technical discussions with Product and Design teams to architect solutions that align with business objectives and long-term technical strategy.
- Create and maintain comprehensive technical documentation, including system architecture designs, API contracts, and technical roadmaps.
- Lead code reviews and provide technical guidance to engineers across teams, ensuring adherence to engineering best practices and architectural patterns.
- Define, evolve, and champion coding standards, best practices, and design principles across the engineering organization.
- Proactively identify and resolve performance bottlenecks and system reliability issues, implementing solutions that improve DORA metrics.
- Research and evaluate emerging technologies, making informed recommendations on adoption and integration into the platform.
- Serve as a technical mentor and force multiplier for engineers across multiple teams, fostering a culture of continuous learning, quality, and technical excellence.
- Drive and lead architectural discussions, contributing to strategic technical roadmaps and platform evolution.
- Solve highly complex technical challenges spanning performance, scalability, security, and system design across multiple domains.
- Partner closely with Product teams to design features from concept through production, including instrumentation, observability, monitoring, and iterative improvement based on customer feedback and usage patterns.
- Lead initiatives to improve developer experience, including tooling enhancements, CI/CD optimization, infrastructure improvements, and onboarding processes.
- Collaborate with stakeholders, c-suite, and cross-functional teams to ensure engineering solutions deliver exceptional business value and user experience.
- Champion shipping in small, complete vertical slices- supported by trunk-based development and feature flags- over large, risky releases.
- Lead incident response efforts and champion a culture of accountability, shared ownership, and continuous improvement through participation in incident reviews and reliability initiatives.
- Other Duties
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications
- You take ownership naturally and follow through. When you commit to a solution, you see it through to a high standard.
- You enjoy balancing hands-on technical work with mentoring others, raising the bar not just for code quality but for how the team works together.
- You’re comfortable operating in ambiguity, asking the right questions, and turning evolving requirements into thoughtful, scalable solutions.
- You care about building the right thing, not just building fast, and you value collaboration with Product and Design to create meaningful user impact.
- Minimum Requirements
- Bachelor’s degree in related field or equivalent practical experience.
- Seven or more years of full stack software development in a Saas or technology-driven environment.
- Proficiency in modern frontend frameworks (Angular, React, or Vue)
- Strong front end experience (HTML, CSS, and JavaScript)
- Strong back-end / API experience (.NET Core).
- Deep understanding of SQL databases and data modeling best practices.
- Familiarity with Agile framework and methodologies.
- A comprehensive understanding of computer science concepts.
- Essential Skills
- Strong problem-solving and analytical skills, with a keen attention to detail.
- Excellent communication skills, able to articulate complex technical concepts clearly.
- Ability to work independently while collaborating effectively with cross-functional teams.
- Strong time management and multitasking skills, balancing multiple projects and priorities.
- Additional Desirable Skills
- Integration breadth: hands-on experience integrating third-party platforms such as payments (e.g., Stripe), CRM, marketing, or identity providers - including their APIs, webhooks, and event models.
- DevOps: experience with CI/CD pipelines and infrastructure as code; familiarity with containerization and orchestration; a strong understanding of monitoring and logging tools.
- Developer Experience (DevEx): a passion for improving the developer workflow; experience with tooling automation, building internal frameworks or libraries, and improving developer documentation.
- Tools You’ll Use
- Microsoft Office
- Google Suite
- What We Value
- Find Harmony - We confidently manage our work priorities and feel comfortable taking time to enjoy life outside of work.
- Have a Clear View - We are transparent and honest, understand our roles, and know how we contribute.
- Be a Fan - We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions.
- Welcome All - We are a diverse group of employees that come together as a team, without ego, and do great work.
Benefits
- Base annual salary range of $130,000 - $150,000, commensurate with experience.
- Eligibility for annual bonus based on performance and company success
- 100% of premium paid for medical, dental and vision benefits for employee and dependents, with an HSA-eligible option (with a $1,000 employer contribution for 2026)
- Company-paid life insurance
- Traditional and Roth 401k plans
- Paid parental leave
- Learning & development opportunities with company reimbursement for eligible educational expenses
- Working abroad opportunities
- Volunteer days off
- Flexible scheduling
- Up to $300 reimbursement for initial equipment to set up hybrid work environment
- Generous PTO and holiday schedule
- Remote work environment
- California Applicants: CCPA/CPRA Notice
- Right to Work Poster
- Notice of E-verify Participation
- Our team is here to support you throughout the hiring process with reasonable accommodations. We strive to provide an unbiased and equitable interview experience for all applicants. If you need assistance applying for a role due to a disability or special need, please let us know by emailing accommodations@tixtrack.com.