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Accenture India Private Limited
Site Reliability Engineer (Technology Support Engineer)
Accenture India Private Limited
Bengaluru•On-site•3-6 Yrs•3 hours ago
Job description
Overview
Technology Support Engineer Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability.
Responsibilities
- Reliability and Performance: Monitor and optimize system uptime, latency, and throughput to meet SLOs and SLIs.
- Incident Management: Lead incident response, manage escalations, perform root cause analysis (RCA), and drive postmortem reviews.
- Automation and Tooling: Develop CI/CD pipelines, automate infrastructure management, and eliminate manual toil through scripting and orchestration.
- Monitoring and Observability: Implement metrics, logging, and tracing frameworks (Prometheus, Grafana, ELK, Datadog) to gain real-time visibility into distributed systems.
- Capacity Planning: Conduct resource forecasting, design scalable infrastructure, and handle performance under surge conditions.
- Change & Release Management: Partner with developers to ensure safe, reliable rollout of new features with automated testing and rollback mechanisms.
- Disaster Recovery & Resilience Engineering: Implement multi-region resilience strategies, chaos tests, and failover automation for business continuity.
- Process Improvement: Use post-incident analytics to refine operational practices and improve reliability with data-driven improvements.
- Collaborate with product, design, ML, and DevOps teams to build intelligent workflows and user experiences - Implement Infrastructure as Code (IaC) using tools like Terraform, CloudFormation, AZURE DEVOPS or Pulumi.
- Expert in Cloud IaaS and PaaS services.
Qualifications
- The Site Reliability
- Engineer designs and maintains production systems that meet defined Service Level Objectives (SLOs) and error budgets. Using software engineering principles, an SRE prevents downtime, automates operations, and improves platform performance through observability, fault tolerance, and system resilience.
- Expertise in Python, Bash, PowerShell, YAML for automation and tooling.
- Hands-on with cloud environments Azure and orchestration tools like Kubernetes and Terraform.
- Deep understanding of Windows systems, networking, and distributed architectures.
- Familiarity with incident management and alerting platforms (SNOW, Dynatrace) - Proficiency in CI/CD frameworks such as Azure DevOps, GitHub Actions, or GitLab CI.
- Working knowledge of security, compliance, and performance optimization for highly available systems.
- Microsoft Certified: Azure Solutions Architect Expert - Certified Kubernetes Administrator (CKA) - HashiCorp Certified: Terraform Associate - Certified DevOps Engineer certifications (Azure, or Google) Additional Information:
- - This position is based at our Bengaluru office.
- A 15 years full time education is required.