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Mastercard
Manager, Site Reliability Engineer
Mastercard
Pune•On-site•3-5 Yrs•Jun 28
Job description
Site Reliability EngineeringSREManagerLeadership
Overview
Manager, Site Reliability Engineer at Mastercard responsible for ensuring the reliability, scalability, and performance of applications supporting global operations. Leading a team focused on production readiness stewardship and enabling developer ownership.
Responsibilities
- Oversee a team of individual contributors
- Guide automation of routine tasks and optimization of system performance
- Collaborate with cross-functional teams to develop strategies for scalability and resilience
- Oversee incident response efforts with timely resolution and root cause analysis
- Cultivate culture of continuous improvement through best practices and innovation
- Support implementation and maintenance of high-availability systems
- Contribute to documentation, knowledge sharing, and operational procedures
- Lead automation and scripting efforts for streamlining processes
- Manage team performance via goal setting and appraisal processes
Qualifications
- Leadership skills in complex situations
- Experience building diverse high-performing teams
- Customer-focused mindset
- Ability to connect work to enterprise impact and think end-to-end
- Anticipate market shifts with innovation and technology
- Lead through ambiguity across diverse markets and regulatory environments
- Inspire agile teams to drive ambitious business outcomes with customer focus
- Explore new ideas, ways of working and technology
- Set clear direction and align stakeholders while removing barriers
Education
- Bachelor's degree in Computer Science or related field
Benefits
- Inclusive and diverse culture
- Flexible career across disciplines and continents
- Opportunity to work alongside experts at every level
- Celebration of strengths, respect for experiences, and professional development opportunities