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TechData
Senior Platform SRE
TechData
Chennai•Hybrid•3-5 Yrs•Jun 20
Job description
Hybrid
Overview
Role purpose: • Ensure reliability, operability, and continuous improvement of TD SYNNEX enterprise platforms across hybrid cloud and onprem environments.
Responsibilities
- Platform reliability (hybrid cloud + onprem): Own L3 reliability posture define SLOs/KPIs lead operability gates and production readiness maintain runbooks/SOPs.
- Automation & IaC: Design/build operational automation (health checks, remediation workflows) develop Terraform/Ansible configurations script with Python (preferred), PowerShell, and/or Bash integrate with ITSM for auditable selfservice and controlled remediation.
- Incident/problem/RCA (L3): Lead diagnosis, stabilization, and recovery for major incidents drive problem management, RCA, preventive actions reduce MTTR/MTTD via better signals, runbooks, and automation.
- Observability standards: Define actionable signals, alert quality, dashboards, logging tune alerting to reduce noise run datadriven operational reviews.
- AIOps enablement: Advance predictive/proactive operations (anomaly detection, trend/capacity analysis) support Pythonbased analytics and ML/DL where applicable industrialize operational intelligence safely.
- Provider enablement (outsourced L1/L2): Equip provider with clear runbooks, training, standard changes, escalation criteria govern performance and ITSM alignment drive continuous improvement.
- Collaboration & CI: Partner with Platform Engineering to ensure operablebydesign capabilities feed operational insights into roadmap mentor peers and promote engineeringled operations culture.
Qualifications
- 5+ years in platform/SRE/operations/platform engineering with production ownership in largescale environments.
- Handson hybrid operations (cloud + onprem) with strong enterprise cloud fundamentals (compute, networking, storage, identity).
- Production IaC and automation (Terraform, Ansible) scripting with Python/PowerShell/Bash (Python strongly preferred).
- Proven L3 incident troubleshooting and major incident leadership.
- Strong infrastructure fundamentals: networking (including DNS/DHCP concepts), virtualization, storage, Windows Server and/or Linux.
- ITSM experience (incident, problem, change) and ticketbased operations.
- Azure platform knowledge.
- SRE practices (SLOs, error budgets, postmortems, toil reduction).
- Virtualization and backup/DR operations experience.
- Exposure to containers and DevOps/CI/CD configuration drift control.
- Python for operational analytics familiarity with ML/DL for anomaly detection, forecasting, clustering.
- Knowledge of AI/agentic approaches and modern automation patterns.
- Engineering mindset automates and standardizes to reduce toil.
- Strong ownership calm, structured incident leader.
- Clear communicator in global, matrixed environments effective crossteam/vendor partner.
- Comfortable across cloud and onprem disciplined documentation committed to operational excellence.
- Site reliability/operations engineering
- Automation, IaC (Terraform/Ansible), scripting (Python/PowerShell/Bash)
- Hybrid infrastructure operations
- Incident/problem management, RCA, continuous improvement
- Observability and alert quality management (toolagnostic)
- Provider enablement and operational governance
- Datadriven operations and AIOpsoriented thinking
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It's not just a phrase to us valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.