Overview

We run the production infrastructure behind a regulated, digital-first bank payment rails, core banking workloads, and customer-facing services on a multi-account AWS estate managed through code and GitOps.

Responsibilities

• Operate and maintain production cloud infrastructure with a focus on availability, stability, and risk reduction.
• Make infrastructure and configuration changes through approved patterns and GitOps workflows, so changes stay reviewable, repeatable, and safe.
• Support Kubernetes-based production workloads across our environments: deployments, scaling, rollouts, and day-2 operations like debugging, recovery, and resource tuning.
• Monitor system health through metrics, logs, and alerts, and use them to find and fix the root of a problem.
• Participate in incident response, troubleshooting, and recovery for production systems.
• Contribute to root cause analysis and help implement the preventive actions that come out of post-incident reviews.
• Build automation for operational tasks (runbooks, scripts, Terraform) to reduce manual effort and free the team up for higher-value work.
• Help maintain the security, compliance, and governance controls that keep a regulated banking environment healthy.
• Take part in disaster recovery work DR drills, failover, cross-region posture as a meaningful part of what we deliver.
• Keep runbooks, SOPs, and operational documentation useful and up to date.
• Collaborate with DevEx and application teams to help their services land smoothly in production.
• 4–6 years in SRE / Infrastructure / Production Operations roles.
• Hands-on AWS experience in production: core services (EC2, S3, IAM, VPC, RDS/Aurora, load balancing) with genuine operational depth, and comfort working within a multi-account setup.
• Working knowledge of Kubernetes with day-2 experience you can debug a CrashLoopBackOff, OOMKill, failed rollout, or in-cluster DNS issue, not only deploy manifests.
• Strong Linux fundamentals with real troubleshooting depth you're comfortable reasoning through a hung process, disk or inode exhaustion, a failing systemd unit, or a tricky networking issue.
• Networking fundamentals (DNS, TCP/IP, HTTPS/TLS, load balancing) solid enough to reason about latency and connectivity during a live incident.

Qualifications

• Hands-on Terraform and Git for infrastructure change, including writing reusable, scalable modules, with a good feel for plan/apply, state, and code review.
• Ability to write automation scripts (Bash required; Python strongly preferred).
• You value safe, reviewable change. You're happy working through approved patterns and change windows, because you know that's what keeps a shared production environment trustworthy.
• You think in terms of GitOps Git as the source of truth and you're mindful of blast radius and keeping workloads well isolated.
• You're ready to share the on-call rotation, and you tend to stay calm and methodical when things get busy.
• You lean toward least-privilege and just-in-time access as a natural way of working, and you're comfortable with the audit trails that come with a bank.
• You see compliance (RBI, NPCI, PCI) as a set of guardrails to design within, and you're good at finding solutions that work well inside them.
• You treat documentation as part of the job updating runbooks and SOPs so the next person (often future-you) has an easier time.
• You use AI tooling well pairing it with your own engineering judgment rather than leaning on it blindly and you're mindful that tokens and compute have a cost, not something to take for granted.
• Exposure to high-availability and disaster recovery setups (multi-AZ, cross-region replication, active-passive/active-active).
• Working knowledge of databases (PostgreSQL, DynamoDB, ElasticSearch etc.) enough to triage alongside our DBAs.
• Prior experience in a regulated or compliance-heavy environment (banking, fintech, payments).
• Multicloud exposure, especially with major cloud providers.
• Hands-on experience across a broader set of Terraform providers.
• Python or Go for building operational tooling.
• Competitive salaries. Period.
• An extensive medical insurance that looks out for our employees & their dependents. We’ll love you and take care of you, our promise.
• Flexible working hours. Just don’t call us at 3AM, we like our sleep schedule.
• Tailored vacation & leave policies so that you enjoy every important moment in your life.
• A reward system that celebrates hard work and milestones throughout the year. Expect a gift coming your way anytime you kill it here.
• Learning and upskilling opportunities. Seriously, not kidding.
• Good food, games, and a cool office to make you feel like home. An environment so good, you’ll forget the term “colleagues can’t be your friends”