Haptik
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Information Technology Support Services · 201 to 500 Employees · Mumbai, India
Haptik is a Conversational AI company that obsesses over enhancing the Customer Experience for mid to large-scale enterprises worldwide. With a strong presence in India, the USA, and APAC, Haptik counts Jio, TATA, HDFC, Dream11, MyGov, Starhub, and many more notable brands as its customers. The platform has processed 4B+ conversations and is a recipient of 15 G2 badges. Haptik’s 360° suite of products fits within your existing ecosystem with out-of-the-box contact center and CRM integrations, providing end-to-end conversational solutions. Haptik's IVAs are used for two business functions: Customer Support: Brands can automate customer support queries across messaging channels. This helps them reduce customer care costs and provides a better CX to their customers. Brands can also deploy a Conversational IVR solution where voice assistants handle inbound support queries on the main support phone line, deflecting expensive support calls from hitting contact center agents. The Haptik IVA can seamlessly integrate with most IVR systems. Conversational Commerce: Boost revenue by driving transactions via messaging channels. Consumers can just talk to the assistant in natural language using chat or voice, and get highly personalized recommendations to help them buy the right product, replicating the behavior of an in-store sales agent. The Haptik IVA has been designed to cover the end-to-end shopping journey on all messaging channels.
Hiring: Engineering
What employees say
+ good people to work with
− - Product doesn't work as intended feels unfinished/unstable - Leadership is directionless; no clear vision or accountability at the top - Salary payments are chronically delayed.
More reviews on the company profile.
Interview experience · HR, People and Culture: Senior Manager
Interview process was an interesting yet bittersweet one, there was an assignment, had a virtual round with the Head of People, CTO and again an in person interview with the Head of People, CTO and CEO. While it was good
Difficult difficulty · Mumbai · 47 reports
More interview insightsJob description
Overview
DevOps Engineer L2 (Contract)
Responsibilities
- As a DevOps Engineer L2, you will be responsible for building, maintaining, and optimizing scalable infrastructure and deployment pipelines. You will work closely with Engineering, SRE, and Product teams to improve system reliability, automate operational processes, and ensure high availability of production environments.
- This role requires strong troubleshooting skills, a passion for automation, and hands-on experience with modern cloud and DevOps technologies.
- Design, deploy, and maintain scalable, secure, and highly available infrastructure.
- Build and manage CI/CD pipelines to enable reliable and efficient software deployments.
- Automate infrastructure provisioning and operational tasks using Infrastructure as Code (IaC).
- Manage and troubleshoot Kubernetes clusters and containerized applications.
- Monitor production systems and proactively resolve performance, reliability, and availability issues.
- Collaborate with development teams to improve deployment processes and operational efficiency.
- Implement monitoring, alerting, logging, and incident response best practices.
- Perform root cause analysis for production incidents and implement preventive solutions.
- Manage cloud infrastructure across AWS, Azure, or GCP environments.
- Maintain Linux/Unix servers and optimize system performance.
- Develop automation scripts using Shell, Bash, or Python.
- Ensure infrastructure security, compliance, and operational best practices.
Qualifications
- Location: Goregaon, Mumbai (On-site)
- 3+ years of experience in DevOps, Site Reliability Engineering (SRE), or Infrastructure Engineering.
- Strong hands-on experience with Linux/Unix administration.
- Good understanding of networking concepts including DNS, HTTP/HTTPS, TCP/IP, Load Balancers, VPN, and Firewalls.
- Proficiency in Shell, Bash, or Python scripting for automation.
- Hands-on experience with CI/CD tools such as Jenkins or GitLab CI/CD.
- Hands-on experience with Infrastructure as Code tools such as Terraform.
- Strong analytical, troubleshooting, and logical problem-solving skills.
- Excellent communication and collaboration abilities.
- Exposure to microservices architecture and containerized deployments.
- Knowledge of cloud security and DevSecOps practices.
- Relevant cloud or Kubernetes certifications are a plus.
- Work on cutting-edge AI and cloud-native technologies.
- Build highly scalable systems used by millions of users.
- Collaborate with experienced engineers in a fast-paced environment.
- Opportunity to work with modern DevOps and SRE practices.
- Be part of one of India's leading AI-first technology companies backed by Jio.
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