Haptik is a Conversational AI company that obsesses over enhancing the Customer Experience for mid to large-scale enterprises worldwide. With a strong presence in India, the USA, and APAC, Haptik counts Jio, TATA, HDFC, Dream11, MyGov, Starhub, and many more notable brands as its customers. The platform has processed 4B+ conversations and is a recipient of 15 G2 badges. Haptik’s 360° suite of products fits within your existing ecosystem with out-of-the-box contact center and CRM integrations, providing end-to-end conversational solutions. Haptik's IVAs are used for two business functions:
Customer Support: Brands can automate customer support queries across messaging channels. This helps them reduce customer care costs and provides a better CX to their customers. Brands can also deploy a Conversational IVR solution where voice assistants handle inbound support queries on the main support phone line, deflecting expensive support calls from hitting contact center agents. The Haptik IVA can seamlessly integrate with most IVR systems.
Conversational Commerce: Boost revenue by driving transactions via messaging channels. Consumers can just talk to the assistant in natural language using chat or voice, and get highly personalized recommendations to help them buy the right product, replicating the behavior of an in-store sales agent. The Haptik IVA has been designed to cover the end-to-end shopping journey on all messaging channels.
What employees say
+ good people to work with
− - Product doesn't work as intended feels unfinished/unstable
- Leadership is directionless; no clear vision or accountability at the top
- Salary payments are chronically delayed.
