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Information Technology Support Services · Unknown · Fremont, US
Hiring: Engineering
What employees say
+ Work life balance is good
− Pay Other than that no cons
More reviews on the company profile.
Interview experience · Software Developer
There was a technical interview followed by a management and human recourses interview. This was done over a span of 4 weeks which the hr agent calling to schedule each of its meetings 2 days after each interview was suc
Average difficulty · Chennai · 2 reports
More interview insightsJob description
Overview
Location: US Onsite / India Offshore
Responsibilities
- Technical Leadership & Operations: Serve as the overall technical lead for key pricing and guidance engines, leading P1/P2 incident bridges and critical production escalations.
- Problem & Release Management: Drive comprehensive RCA reviews, implement preventive actions, and coordinate releases, deployments, and post-production validations.
- Team Collaboration & Governance: Guide offshore support and cloud engineers, participate in governance reviews, service reporting, and client leadership meetings.
- Continuous Improvement: Support minor enhancements, own transition Knowledge Transfer (KT) validation, and drive operational readiness activities.
- Full Stack Development:
- Java & Spring Boot Microservices
- REST API design and troubleshooting
- Redis & Distributed application architecture
- API integrations and orchestration patterns
- Cloud Platform (GCP & DevOps):
- Google Cloud Platform (GCP), GCP Cloud Build, and GKE (Google Kubernetes Engine)
- Kubernetes concepts and troubleshooting
- Pub/Sub, Cloud Monitoring, and Logging
- Apigee API Gateway, AlloyDB, Scheduler, and Workflow concepts
- AI Application Support:
- AI-enabled application support and service consumption troubleshooting
- Google ADK Agents & Gemini API integrations
- RAG-based application architectures
- Prompt execution flow understanding
- AMS Production Support:
- L2/L3 Support, Incident & Problem Management
- Root Cause Analysis (RCA) & Service Request Fulfillment
- Release Management, Change Management, & SLA Management
- Leadership & Communication:
- Customer-facing leadership and executive communication
- Technical governance, KT management, and offshore coordination
- Risk and escalation management
- Dataflow
- Healthcare & Life Sciences domain experience
- DevOps CI/CD tools
Qualifications
- Role Summary
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