Smart Working
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Indore · Remote · 1-3 Yrs · Aug 30
Software Development · 201 to 500 Employees · London, United Kingdom
Hiring: Engineering
What employees say
+ Full-time remote opportunity, good team overall.
− You will be employed until the Client has you on the project.
More reviews on the company profile.
Interview experience · Senior Frontend Software Engineer
A massive waste of time—disorganised pipeline and fake reviews Do not waste your time with Smart Working Solutions. Their interview process is completely broken and disrespectful of candidates' time. It starts with a ru
Average difficulty · India · 10 reports
More interview insightsJob description
Overview
About Smart Working At Smart Working, we believe your job should not only look right on paper but also feel right every day.
Responsibilities
- Assess the current ElevenLabs environment and identify gaps, inefficiencies, and scalability issues
- Define and implement best-practice architecture and operational standards for:
- Call agent configuration
- Estate management
- Reporting and operational visibility
- Plan and execute migration activities from the current implementation to an improved target-state architecture
- Optimise and stabilise AI voice workflows and integrations
- Identify and recommend the most suitable middleware solutions for client integrations and operational workflows
- Create clear technical blueprints, operational procedures, and SOP documentation for ongoing platform management
- Troubleshoot and resolve issues across AI workflows, integrations, and automation processes
- Improve system reliability, maintainability, and operational efficiency across the platform
- Work closely with internal stakeholders to prioritise improvements and deliver practical solutions quickly
- Contribute ideas for automation and process improvements using AI-driven tooling and workflows
Qualifications
- Strong hands-on experience working with ElevenLabs in production environments
- Proven experience configuring, optimising, and troubleshooting ElevenLabs voice agents and workflows
- Strong understanding of integrations, APIs, and middleware-driven architectures
- Ability to independently assess existing systems and implement scalable technical improvements
- Strong troubleshooting and problem-solving capabilities across cloud-based and AI-powered systems
- Comfortable operating with high ownership and minimal supervision
- Strong communication skills and ability to collaborate effectively with technical and non-technical stakeholders
- Ability to balance rapid execution with long-term maintainability and operational stability
- Exposure to VB Scripts or legacy automation environments
- Familiarity with operational reporting and analytics for AI voice platforms
- Understanding of AI operations, workflow optimisation, or conversational AI tooling
Benefits
- Fixed Shifts: 12:00 PM - 9:30 PM IST (Summer) | 1:00 PM - 10:30 PM IST (Winter)
- No Weekend Work: Real work-life balance, not just words
- Support That Matters: Mentorship, community, and forums where ideas are shared
- True Belonging: A long-term career where your contributions are valued
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