Five9
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Enterprise Software & Network Solutions · 1001 to 5000 Employees · San Ramon, US
Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating over three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com.
Hiring: Engineering
What employees say
+ Good opportunity at this company
− Nothing happy to be here at five9
More reviews on the company profile.
Interview experience · Engineering Operations Manager
I went through an extensive interview process for an Engineering Operations Manager role starting in late December 2025. The process included four rounds of interviews: - Initial screening - Technical/functional round
Difficult difficulty · Bengaluru · 4 reports
More interview insightsJob description
Overview
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Responsibilities
- Operate and support enterprise compute platforms across hardware, OS, virtualization, and container orchestration layers
- Develop and improve automation for provisioning, patching, upgrades, validation, and routine platform work using tools such as Ansible, Terraform, Helm, Git, Bash, Python, or similar technologies
- Deploy and Support Ubuntu-based systems, hypervisors, Kubernetes clusters, and related platform services in day-to-day operations
- Implement and maintain PXE-based provisioning environments leveraging Redfish APIs for large-scale server deployments
- Operate and support virtualization and private cloud platforms, including KVM on Ubuntu, OpenStack environments and Harvester HCI
- Monitor system performance, capacity, and availability; proactively address reliability risks
- Troubleshoot complex cross-stack issues spanning hardware, OS, virtualization, OpenStack, and Kubernetes
- Manage to SLAs, KPIs and error budgets
- Participate in on-call escalation support for complex platform-related issues
- Collaborate globally on change management, documentation, and operational best practices.
- Develop and maintain runbooks, operational procedures, and technical documentation
Qualifications
- 6 years of experience as a DevOps Engineer, Site Reliability Engineer, or Infrastructure Operations Engineer with a strong focus on compute
- Strong hands-on experience operating bare metal compute environments at scale
- Practical experience supporting Bare Metal as a Service (BMaaS) platforms leveraging Redfish APIs
- Strong Linux administration skills, especially with Ubuntu
- Proficiency with Infrastructure as Code tools (e.g., Terraform, Ansible, or similar)
- Operational experience with virtualization and private cloud platforms, including KVM on Ubuntu, OpenStack operations and troubleshooting, Harvester HCI
- Strong scripting skills in Python, Bash, or similar languages
- Strong understanding on SRE functions like toil reduction, error budgets and meeting SLAs
- Proven troubleshooting and root cause analysis skills in complex distributed systems
- Excellent written and verbal communication skills
- Bachelor's degree in computer science or equivalent skilled experience.
Nice to have
- OpenStack, Ubuntu KVM administration.
- BareMetal as a Service (PXE, Redfish).
- Kubernetes on BareMetal
- Understanding CIS/NIST security and infrastructure lifecycle management.
- ITIL Foundation/advanced certifications in support of ITSM standard methodology.
- Background in telco, edge cloud, or large enterprise environments.
- Ubuntu Certifications, CNCF Certified Kubernetes Administrator (CKA), Certified Kubernetes Security Specialist (CKS)
- Master's degree in computer science, IT, Engineering, or a related field preferred; equivalent experience and relevant industry certifications will also be considered.
- A collaborative team that's deeply invested in infrastructure excellence.
- Complex technical challenges that require creative, scalable solutions.
- The opportunity to shape a next-generation private cloud platform-built reliability.
- Access to the latest tools, frameworks, and upstream project developments.
- Analytical Thinking & Problem Solving: Demonstrated ability to translate complex, cross-domain requirements into
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