NTT DATA
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Mumbai · On-site · 1-3 Yrs · 19 hours ago
Information Technology Support Services · 10000+ Employees · Tokyo, Japan
About NTT DATA At NTT DATA, you have endless opportunities to think big, act bold and take ownership. As a $30+ billion business and technology services, AI and digital infrastructure leader, we co-innovate solutions with clients and partners globally for business and societal impact. Serving 75% of the Fortune Global 100, with experts in over 70 countries, we encourage experimentation and recognize great work. Proudly a Global Top Employer, NTT DATA is part of NTT Group, which invests over $3 billion annually in R&D. Make this the place where you belong, learn, and build your network. Make this the place where you grow. Disclaimer: NTT DATA does not charge any fees at any stage of the recruitment process and does not authorize any third-party suppliers to solicit payments from potential candidates.
What employees say
+ Great team to work with
− Upper level is not good
More reviews on the company profile.
Interview experience · Managed Services Engineer
2 technical rounds, 1 HR round , theory based questions half , practical questions half easy - moderate questions, there was requirement for fortinet and zscaler L2 support and hybrid / on site not sure, Have certific
Average difficulty · Bengaluru · 1,309 reports
More interview insightsJob description
Overview
Continue to make an impact with a company that is pushing the boundaries of what is possible.
Responsibilities
- Provides support to users/administrators of the NTT platform
- Supports and contributes to the growth of best practices for delivery of support services
- understanding of NTT platform, Cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations
- Acts as a customer advocate, prioritizing and managing assigned incidents and escalations in queue with little or no supervision
- Engages with the cross functional teams such as operations and engineering to build, drive and improve tools and processes for quicker issue resolution
- Mentors less experienced team members in the various technologies
- Solid working knowledge of the components in cloud/web applications
- understanding network monitoring connectors such as SCOM, Solarwinds etc.
- understanding of SNMP traps and MIBs/OIDs
- Ability to understand and modify basic XML, JSON, Regular Expressions (RegEx)
- Strong understanding of the HTTP/HTTPS Request and Response Cycle
- Good understanding of database concepts
- A fundamental understanding of ITSM, CMDB and ITIL business process
- Strong troubleshooting/root cause isolation skills
- Demonstrated creative problem-solving approach and strong analytical skills
- Must be proficient with analysing log files and standard debugging concept
- Familiarity with tools and practices of the trade such as incident management, knowledgebase, defect and escalation management
- Solid understanding of email infrastructure/protocols
- Seasoned, experienced professional; has complete knowledge and understanding of area of specialization
- Uses evaluation, judgment, and interpretation to select right course of action
- Solid understanding of Web Services – REST and SOAP and Authentication mechanisms – Single Sign-on, LDAP
- Must have basic object-oriented programming skills (Java strongly preferred)
- Excellent written and verbal communication skills with the ability to clearly articulate solutions to technical problems
- Ability to multi-task and work with high-value customer administrators and developers
- Should be a team player working efficiently in a collaborative environment
- Strong personal commitment to quality and customer service
- Proven ability to maintain a professional demeanour when handling complex user issues
- Bachelor’s degree or equivalent in Information Technology/Computer Science or related
- ITIL v3 certification
- Seasoned experience providing customer facing technical support
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