Innovaccer
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Noida · On-site · 10-13 Yrs · 5 days ago
Healthcare Services & Hospitals · 1001 to 5000 Employees · San Francisco, US
We are the The AI Cloud for Healthcare Performance Innovaccer activates the flow of healthcare data, empowering providers, payers, and government organizations to deliver intelligent and connected experiences that advance health outcomes. The Healthcare Intelligence Cloud equips every stakeholder in the patient journey to turn fragmented data into proactive, coordinated actions that elevate the quality of care and drive operational performance. Leading healthcare organizations like Orlando Health, Adventist Healthcare, and Banner Health trust Innovaccer to integrate a system of intelligence into their existing infrastructure, extending the human touch in healthcare. For more information, visit www.innovaccer.com. 1500~ Employees 4 Offices
What employees say
+ Exposure to new tech and AI
− Leaders specially the ones in US including the Americans ask their team to compromises on ethics, moral & integrity to please the founders and try to fool customers
More reviews on the company profile.
Interview experience · Key Accounts Leader
The interview was over in 1 min. The HR who reached out had no clue about the kind of candidate the interviewer wanted. Not even an interview. It was like come. sit on the chair and go.
Average difficulty · New Delhi · 249 reports
More interview insightsJob description
Overview
The Data Ops Manager will be responsible for overseeing the successful delivery of data integration, analytics support, and operational excellence across multiple healthcare clients, with a strong focus on value-based care models.
Responsibilities
- Deliver insights to support value-based care decision-making
- Own end-to-end customer delivery including BAU, upgrades, migrations, and issue resolution
- Drive automation and optimize cloud resource usage and costs
- Collaborate with cross-functional teams to ensure SLA-compliant, high-quality outputs
- Lead project planning, resource allocation, and manage escalations
- Track performance using OKRs and ensure continuous service improvement
- Manage customer portfolio with a focus on CSAT
- Provide team leadership, mentoring, and foster a culture of learning and accountability
- Demonstrate strategic thinking, strong problem-solving, and effective communication
- Translate healthcare data into meaningful insights to support customer decision-making within value-based
- Act as a trusted advisor to clients by identifying early warning signs, raising potential risks, and offering
- Take complete ownership of assigned customers, ensuring smooth delivery of BAU activities
- Assume end-to-end ownership of platform upgrades, migrations, and system enhancements
- Lead troubleshooting of complex data integration and analytics issues, identifying root causes and resolving
- Proactively manage and optimize cloud resource utilization and costs
- Partner with the customer implementation team to estimate, track, and execute handover processes
- Drive automation initiatives to reduce manual intervention, improve efficiency, and enhance key unit metrics
- Collaborate cross-functionally with internal teams (Product, Infrastructure, Database, Analytics) to resolve
- Take ownership of Root Cause Analyses (RCAs) and ensure timely closure with preventive measures
- Lead resource planning, project effort estimations, and allocation for multiple customer accounts
- Ensure smooth project transitions by driving structured handover processes
- Own escalations and ensure efficient and timely resolutions
- Track, manage, and prioritize work items through JIRA (or equivalent), ensuring adherence to defined SLAs
- Commit to delivering high-quality outputs with zero data quality issues raised by customers
- Monitor team and self-performance against defined OKRs, providing regular updates to leadership
- Identify gaps in team skillsets, provide constructive feedback, and escalate training needs to leadership
- Manage customer satisfaction (CSAT) for assigned projects and drive improvements in customer
- Identify and communicate upsell opportunities within customer portfolios
- Oversee a portfolio handling a minimum of $9-10M CARR across customers
- Actively contribute to the hiring and onboarding of team members, ensuring alignment with organizational
Qualifications
- Strong Experience of ETL & Python support
- Hands on Analytics Tools (Power BI or Tableau) knowledge
- Fundamental ITIL Expertise
- Support Processes (SLAs, OLAs, Product or application support)
- Bachelor's or Master's degree in Computer Science, Information Systems, Healthcare Informatics, or
- 10+ years of experience in data integration, analytics support, or related fields, with at least 3+ years in a
- Strong expertise in US healthcare data, value-based care models, and associated regulatory requirements
- Proficiency in data troubleshooting, root cause analysis, and managing complex data flows
- Demonstrated ability to manage multi-million-dollar portfolios and ensure consistent delivery against
Benefits
- Generous Leaves: Enjoy generous leave benefits of up to 40 days
- Parental Leave: Leverage one of industry's best parental leave policies to spend time with your new addition
- Sabbatical: Want to focus on skill development, pursue an academic career, or just take a break? We've got you covered
- Health Insurance: We offer comprehensive health insurance to support you and your family, covering medical expenses related to illness, disease, or injury. Extending support to the family members who matter most
- Care Program: Whether it's a celebration or a time of need, we've got you covered with care vouchers to mark major life events. Through our Care Vouchers program, employees receive thoughtful gestures for significant personal milestones and moments of need
- Financial Assistance: Life happens, and when it does, we're here to help. Our financial assistance policy offers support through salary advances and personal loans for genuine personal needs, ensuring help is there when you need it most
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Job application FAQ
Last updated 15 September 2026
- How do I apply for 1111 -Manager - Data Ops Engineer at Innovaccer?
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- Is 1111 -Manager - Data Ops Engineer remote or on-site in Noida, Uttar Pradesh?
- This listing is marked on_site with location Noida, Uttar Pradesh. Confirm details on the job description before applying.
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- This is a mid-level 1111 -Manager - Data Ops Engineer role. Key skills include skills listed in the job description. Feedback AI highlights matched vs missing skills on your profile after signup.