Overview

We’re hiring at Pitney Bowes, where top talent builds meaningful careers and lasting impact. We Move fast, Deliver excellence, and Win together…that’s The Pitney Bowes way. Here, how we work matters just as much as what we achieve.

Responsibilities

• Run the production environment with highest availability by effective monitoring and taking a holistic view of system health.
• Build software and systems to manage platform infrastructure and applications.
• Improve reliability, quality, and time-to-market of our suite of software solutions.
• Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve.
• Provide primary support under Continuous Integration and Delivery (CI/CD) across SDLC phases for multiple large-distributed software applications and not limited to...
• Monitoring
• Alert configuration and development
• Automations to reduce manual effort
• Quick and reliable Incident Response
• Infrastructure Provision, maintenance, and optimization (Cost Optimization for Advisory and above)
• Deployment and Patching
• Communicates effectively on risks, issues, and changes associated to the product with stakeholders and teams.
• Work with team to identify and implement what/how aspects of effective monitors. Ensuring that application monitoring is done in the best possible way and alerts, monitors with maximum noise reduction.
• Understanding and analysis of User Personas and find best ways to optimize and evolve automate monitoring.
• Specifying Service Level Indicators and Objectives to stay above the committed SLA.
• Responsible for identifying and creating key metrics such as QoS, Uptime, MTTR, MTBF while keeping an eye on performance. (Preparing and publishing for advisory and above)
• Strong experience on various AWS services as well as DevOps tools
• You will design and implement monitoring solutions using advanced tools like Sumologic, Dynatrace, Splunk, CloudWatch, Grafana, Prometheus, Nagios, PagerDuty, Opsgenie
• Organize and facilitate outage management activities including outage status communication, problem detection and resolution.
• Incident Management and Disaster Recovery
• Documenting “Tribal” Knowledge and create/maintain the KB
• Conducting Postmortem for Incidents and Root Cause Analysis
• Partner with development and QA teams to improve services through rigorous testing and release procedures.
• Participate in system design consulting, platform management, and capacity planning.
• Providing On-Call Support and Issue Resolution
• Demonstrate Ownership and accountability.

Qualifications

• Graduate or Post-Graduate (preferably in computer science or related course)
• 4-6 years relevant SRE experience with Product/Application Support and DevOps experience.
• Excellent written and verbal communication, time management, and presentation skills.
• Good Experience in CI/CD tools like GIT and ARGO
• Strong experience in Docker, Kubernetes, Orchestration and Microservices
• Strong experience with AWS services and cloud technologies
• Good exposure to Firewall concept and networking experience.
• Good to have infrastructure as code experience (Ansible, Terraform, CloudFormation)
• Strong knowledge on Linux and Windows operating systems
• Strong analytical and application troubleshooting/debugging skills
• Working experience Agile Scrum methodology
• Strong cross-functional collaboration skill is mandatory - with teams like Product Development, Product Management, Client Success, Field Services, IT and other operations groups including Sr. leadership team.
• Strong sense of personal responsibility and accountability for delivering high quality work, both personally and at a team level
• Provide the will: opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (PB Benefits and Wellbeing Programs)