FIS Global
Create a free account
One signup unlocks everything for this job:
- Apply to this job and track your application
- See your personalized profile match score
- Generate an AI cover letter for this role
Pune · Hybrid · 3-5 Yrs · 2 days ago
Financial Transaction Processing · 10000+ Employees · Jacksonville, US
FIS is a global leader in financial services technology, with a focus on retail and institutional banking, payments, asset and wealth management, risk and compliance, and outsourcing solutions. Through the depth and breadth of our solutions portfolio, global capabilities, and domain expertise, FIS serves more than 20,000 clients. Headquartered in Jacksonville, Fla., FIS employs more than 55,000 people worldwide and holds leadership positions in payment processing, financial software, and banking solutions. Providing software, services, and outsourcing of the technology that empowers the financial world, FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index. For more information about FIS, visit www.fisglobal.com. Our Philosophy We attract, engage, and cultivate people who can adapt and thrive in an ever-changing business and technology space. With career development tools, resources, and opportunities, we're committed to helping our people learn, grow, and excel with rewarding careers. FIS has a very contemporary and global view on inclusion and diversity. We believe diversity encompasses all the differences that make people unique. It's these differences that inform the way each of us interpret and negotiates the world, and how each of us thinks and approaches problems. Inclusion, on the other hand, is about creating the right environment to unlock the power of diversity. When we think of inclusion at FIS, we think of behaviors that signal that diversity is welcome and that no one is to be discounted or diminished because of their differences. It's about fairness, equal opportunity, respect and trust. Inclusion is embedded in FIS' core values and in our views on corporate responsibility.
Hiring: Engineering
What employees say
+ The company offers good work life balance
− The company doesn't pay much as any product based tier 2 company.
More reviews on the company profile.
Interview experience · Analyst
The communication was clear throughout, and each round provided an opportunity to understand the role, responsibilities, and company culture better. The interviewers were professional, friendly, and approachable, which m
Average difficulty · Chennai · 774 reports
More interview insightsJob description
Overview
Position Type : Full time
Responsibilities
- Technical Troubleshooting & Incident Resolution – Investigate and resolve complex technical issues across application, infrastructure, and platform layers. – Analyze logs, metrics, traces, and alerts to identify root causes and correlate symptoms across systems. – Troubleshoot Kubernetes and container issues, including pods, services, deployments, networking, and resources.
- Customer-Facing Support – Engage directly with enterprise banking customers to understand, investigate, and resolve technical issues. – Communicate findings clearly to technical and non-technical customer stakeholders during investigations.
- Observability & AI-Assisted Operations – Use tools such as Prometheus, Grafana, Loki, OpenTelemetry, Datadog, Splunk, or similar to investigate behavior. – Work with the platform's AI-driven SRE capabilities — incident insights, auto-remediation, and AI-based root cause analysis — validating findings and acting on them. – Improve runbooks, dashboards, alerts, and support processes based on recurring issues and lessons learned.
- Platform Support – Support Kubernetes-based banking platform environments across cloud, hybrid, and customer-hosted deployments. – Assist with deployment-related troubleshooting when required; deployment ownership is a plus, not a core requirement.
- REQUIRED EXPERIENCE & CAPABILITIES
- Technical Expertise – Strong hands-on troubleshooting experience across production or customer-facing technical environments — the single most important capability for this role. – Hands-on experience with Kubernetes and containers. – Ability to read, interpret, and correlate logs, metrics, traces, and alerts. – Strong understanding of Linux, networking fundamentals, APIs, services, and distributed system behavior.
- Customer-Facing Experience (Mandatory) – At least one proven customer-facing technical role is required. – Experience working directly with customers during investigations, escalations, or production support scenarios.
- Operating Style – Strong ownership mindset and bias toward resolution. – Practical, hands-on problem solver who enjoys investigation and troubleshooting. – AI-native: integrates LLMs and AI tooling into daily investigation and support work.
- PREFERRED EXPERIENCE
Qualifications
- Sits within a newly acquired startup building an AI-enabled, autonomous banking platform for Tier-1 financial institutions within the banking group. The
- Support Engineer diagnoses, troubleshoots, and resolves complex production and customer issues across modern banking platform environments. The role is hands-on and customer-facing, requiring strong investigation skills, clear communication, and the ability to connect application behavior, Kubernetes infrastructure, logs, metrics, and customer impact.
- IDEAL CANDIDATE PROFILE
- The ideal candidate is someone who enjoys solving difficult problems, working directly with customers, and bringing structure and clarity to complex technical situations. They are hands-on, calm under pressure, and comfortable moving between logs, metrics, customer context, and engineering discussions to get to root cause. This is not an architecture or platform design role — engineers looking to architect and build systems will find a better fit in our Platform Engineer openings.
- IMPACT & SCOPE
- Direct impact on customer trust, production reliability, and operational continuity for Tier-1 banking institutions. – High visibility across customer, support, engineering, platform, and product teams.
- This role offers the opportunity to support a next-generation banking platform used by some of the world's largest financial institutions. It combines the technical complexity of Kubernetes-based infrastructure, the urgency of production support, and the customer impact of enterprise banking.
- Privacy Statement
- FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
- Sourcing Model
- Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
Verify Engineering for this role
Free PRACTICE for Engineering adds a verified skill signal that can boost how roles like this rank for you — optional, not required to browse or apply.
Sign up — verify Engineering free →Want match scores and deeper insight? Create a free candidate profile
Job application FAQ
Last updated 22 September 2026
- How do I apply for Senior Site Reliability Engineer - Support at FIS Global?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. FIS Global may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this Senior Site Reliability Engineer - Support role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is Senior Site Reliability Engineer - Support remote or on-site in Pune, Maharashtra?
- This listing is marked hybrid with location Pune, Maharashtra. Confirm details on the job description before applying.
- What skills matter for this Senior Site Reliability Engineer - Support role at FIS Global?
- This is a senior Senior Site Reliability Engineer - Support role. Key skills include Hybrid. Feedback AI highlights matched vs missing skills on your profile after signup.