Overview

Your Role at Relatient:

Responsibilities

• At Relatient, we help healthcare organizations optimize patient access through AI-powered workflows, real-time automation, and flexible access tools. We are trusted by over 50,000 providers to modernize the patient experience and have been recognized by Forbes and Deloitte for our innovative and inclusive culture.
• Own the operational excellence, reliability, availability, performance, and production readiness of Relatient's customer-facing platforms and services.
• Lead P1/P2 production incidents, coordinating end-to-end incident response, stakeholder communication, service restoration, root cause analysis, and post-incident reviews.
• Proactively detect, investigate, and resolve production issues before they impact customers through effective monitoring, observability, and operational reviews.
• Design, implement, and continuously improve observability, monitoring, alerting, SLIs, SLOs, Error Budgets, and operational KPIs.
• Monitor and troubleshoot cloud-native applications, APIs, databases, messaging platforms, third-party integrations, and production workloads.
• Ensure the health and availability of customer-facing services including Patient Scheduling, Voice, Chat, SMS, Email, Reporting, Healthcare Integrations, and EHR platforms.
• Support production cloud infrastructure, deployments, configurations, platform services, and operational readiness across production environments.
• Review and validate production releases through deployment readiness reviews, health checks, smoke testing, dependency validation, and post-deployment verification.
• Participate in architecture reviews, release planning, change management, and Go/No-Go decisions to ensure production stability and reliability.
• Collaborate with Engineering, Infrastructure, Security, Product, Customer Support, and third-party vendors to improve platform resilience, scalability, and customer experience.
• Drive automation, monitoring optimization, configuration governance, and continuous operational improvements.
• Develop and maintain operational runbooks, incident playbooks, recovery procedures, and technical documentation.
• Conduct blameless postmortems and implement corrective and preventive actions to eliminate recurring operational issues.
• Mentor Site Reliability Engineers while promoting operational standards, engineering best practices, and a culture of proactive ownership and continuous improvement.

Qualifications

• Bachelor’s degree in computer science, B.E./ B. Tech, computer engineering, or a related technical discipline.
• 8+ years supporting enterprise SaaS or cloud-native production environments.
• Hands-on experience with cloud infrastructure, application monitoring, observability, and incident management.
• Modern programming languages and application frameworks (Java, Spring Boot, PHP, Node.js, Angular, React)
• Cloud platforms and infrastructure services (AWS preferred)
• APIs, distributed systems, messaging platforms, and third-party integrations
• SQL and NoSQL databases, caching, and messaging technologies
• Observability, monitoring, logging, and distributed tracing platforms
• CI/CD, source control, containerization, automation, and DevOps practices
• Linux/Unix operating systems and scripting
• ITIL Incident, Problem, and Change Management processes
• Act with purpose, focus, and accountability
• Collaborate across teams and communicate clearly
• Keep innovating and automate what slows you down

Education

• 10 national/state holidays and 1 floating holiday
• Flexible hours and hybrid work.

Benefits

• INR 5,00,000 life insurance for all full-time employees and their immediate household.
• INR 15,00,000 accident coverage