National Payments Corporation Of India (NPCI)
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Hyderabad · On-site · Sep 26
Financial Transaction Processing · 1001 to 5000 Employees · Mumbai, India
National Payments Corporation of India (NPCI), an umbrella organisation for operating retail payments and settlement systems in India, is an initiative of Reserve Bank of India (RBI) and Indian Banks’ Association (IBA) under the provisions of the Payment and Settlement Systems Act, 2007, for creating a robust Payment & Settlement Infrastructure in India. NPCI, during its journey in the last seven years, has made a significant impact on the retail payment systems in the country. Dedicated to the nation by our former President, Shri Pranab Mukherjee, endorsed by the Hon’ble Prime Minister, Shri Narendra Modi and later made the card of choice for the ambitious Pradhan Mantri Jan Dhan Yojana, RuPay is now a known name. We have been identified as National Asset and one of the critical infrastructure for the country and accordingly our project deadlines are aligned to nations need.
Hiring: Engineering
What employees say
+ There was a period when we had a compliance review coming up and the whole team was working through our processes to make sure everything was documented and in order. My manager in
− Compliance reviews are time intensive and add extra work on top of daily tasks.
More reviews on the company profile.
Interview experience · Software Intern
Overall level of the interview was easy and focused on fundamental concepts. There were 2 technical rounds and a very brief HR round. The interviewers were very nice and friendly and even added a little humor while askin
Easy difficulty · Mumbai · 114 reports
More interview insightsJob description
Overview
We are looking for a Leadership SRE to take ownership of the BHIM platforms application stability, reliability, and continuous improvement.
Responsibilities
- Application Maintenance & Reliability
- Own end-to-end maintenance and support of BHIM applications, ensuring high availability, performance, and scalability.
- Lead incident management, root cause analysis (RCA), and issue resolution for production systems.
- Identify and resolve performance bottlenecks, defects, and system vulnerabilities.
- Implement proactive monitoring and alerting frameworks to minimize downtime.
- DevOps, CI/CD & SRE Enablement
- Drive adoption and optimization of DevOps practices, CI/CD pipelines, and automation frameworks.
- Work closely with engineering teams to improve deployment reliability, release cycles, and rollback strategies.
- Implement SRE principles such as SLIs, SLOs, error budgets, and system observability.
- Enhance system resilience through capacity planning, failover strategies, and chaos testing (preferred).
- Leadership & Team Oversight
- Provide technical leadership and guidance to software maintenance and support engineers.
- Define KPIs, SLAs, and operational metrics for system performance and team efficiency.
- Foster a culture of ownership, accountability, and continuous improvement.
- Act as a technical escalation point for high-impact incidents.
- Process Excellence & Automation
- Establish and improve maintenance processes, including patch management, version control, and release governance.
- Drive automation in monitoring, deployment, and incident response to improve operational efficiency.
- Ensure adherence to ITIL practices and service management frameworks.
- Stakeholder & Cross-Functional Collaboration
- Collaborate with development, infrastructure, security, and business teams to align maintenance with business goals.
- Provide regular updates to leadership on system health, risks, and improvement initiatives.
- Ensure seamless coordination during critical releases and production incidents.
- Security & Compliance
- Ensure timely implementation of security patches, vulnerability fixes, and regulatory compliance requirements.
- Work with security teams to perform periodic audits and risk assessments.
- Maintain adherence to data security and financial system compliance standards.
- Vendor & Ecosystem Management
- Coordinate with third-party vendors and service providers supporting the BHIM ecosystem.
- Monitor vendor performance and ensure adherence to SLAs and uptime commitments.
Qualifications
- Strong understanding of:
- System debugging, performance tuning, and incident management
- Database management (SQL/NoSQL)
- Security best practices and compliance frameworks
- Leadership & Behavioral Skills
- Strong technical leadership and decision-making capability.
- Strong analytical and problem-solving mindset.
- Work on one of Indias most critical and high-scale digital payment platforms.
- Drive impact at national scale in the fintech ecosystem. .
Nice to have
- ITIL certification or
- experience in IT service management frameworks.
Education
- Bachelors/Masters degree in Computer Science, IT, or a related field.
- 15+ years of experience in software maintenance, production support, DevOps, or SRE.
- Proven experience in handling high-availability, transaction-heavy platforms (preferably fintech/payments).
- DevOps practices and CI/CD pipelines
- Site Reliability Engineering (SRE) frameworks
- Production monitoring tools (e.g., Prometheus, Grafana, ELK, Splunk)
- ITSM tools (e.g., ServiceNow, Jira Service Management)
- Strong expertise in:
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Job application FAQ
Last updated 30 September 2026
- How do I apply for SRE -Leadership role (Telangana) at National Payments Corporation Of India (NPCI)?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. National Payments Corporation Of India (NPCI) may attach structured assessments to interview rounds after you apply.
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- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is SRE -Leadership role (Telangana) remote or on-site in Hyderabad, Telangana?
- This listing is marked on_site with location Hyderabad, Telangana. Confirm details on the job description before applying.
- What skills matter for this SRE -Leadership role (Telangana) role at National Payments Corporation Of India (NPCI)?
- Key skills for this role include skills listed in the job description. Upload a resume to see which requirements you already meet and which are gaps.