Overview

Our Hyderabad location is central to Schwab’s growth, bringing together talented people and technology to drive innovation, scale and efficiency.

Qualifications

• 3–5 years of experience in Site Reliability Engineering, Production Support, DevOps, or Systems Engineering supporting highly available, client-facing enterprise applications.
• Understanding of SRE principles, including reliability, scalability, resiliency, observability, automation, toil reduction, and operational excellence.
• Hands-on experience with incident management, problem management, change management, root cause analysis, post-incident reviews, and continuous service improvement practices.
• Working knowledge of observability and monitoring platforms such as Splunk, Datadog, Grafana Cloud, OpenTelemetry, ThousandEyes, or similar tools, including dashboards, alerting, logs, metrics, and traces.
• Familiar with one or more programming or scripting languages such as Python, PowerShell, C#, Java, JavaScript, Bash, or Shell to automate operational tasks and support troubleshooting.
• Familiar with CI/CD and engineering collaboration tools such as GitHub, Bitbucket, Bamboo, Atlassian products
• Familiar with relational and non-relational databases such as SQL Server, PostgreSQL, MongoDB, or similar technologies, including query execution, scripting, and production support.
• Strong troubleshooting skills across applications, infrastructure, integrations, end-user workflows, and distributed systems, with the ability to diagnose complex production issues.
• Understanding of incident life cycle and strong background in incident and problem manage
• Strong written and verbal communication skills, with the ability to clearly explain technical issues, risks, workarounds, and resolution plans to technical and non-technical stakeholders.
• Ability to participate in rotational on-call support, respond to production incidents, and drive timely restoration of service while maintaining clear stakeholder communication.
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.
• Strong ownership mindset with the ability to drive incident response, service restoration, root cause analysis, post-incident reviews, and long-term corrective actions.
• Practical experience with observability, monitoring, alerting, dashboards, logs, metrics, and traces using tools such as Splunk, Datadog, Grafana, OpenTelemetry, ThousandEyes, or similar platforms.
• Ability to automate repetitive operational tasks, reduce toil, improve runbooks, and build scripts or tools using Python, PowerShell, Bash, Java, or similar technologies.
• Understanding of SRE practices such as SLIs, SLOs, SLAs, error budgets, reliability reporting, capacity awareness, performance monitoring, and operational risk reduction.
• Working knowledge of databases, APIs, integrations, job scheduling, file transfers, CI/CD pipelines, and release/change management processes in a production environment.
• Collaborative, curious, and adaptable problem solver who partners effectively with engineering, product, business, and operations teams while respectfully challenging the status quo.
• Strong verbal and written communication skills, with the ability to explain technical issues, business impact, workarounds, timelines, and resolution plans to technical and non-technical stakeholders.
• Exposure to AI-driven, data-assisted, or analytics-based operational practices that improve triage, anomaly detection, incident response, knowledge management, or continuous service improvement.
• Ability to participate in rotational on-call support and work effectively under pressure while maintaining clear priorities, sound judgment, and customer-focused communication.
• Competitive compensation and retirement programs including Employee Provident Fund (EPF), Gratuity, and optional National Pension System (NPS) contributions
• Robust Paid Time Off, including annual/privilege leave, sick and casual leave, public holidays, maternity/paternity leave, and more
• Comprehensive medical insurance with Outpatient Department (OPD) services, including vaccination, pharmacy, dental, and vision coverage
• Annual reimbursement for health check-ups and mental health support through our Employee Assistance Program (EAP)
• Childcare (creche) reimbursement for eligible employees
• Transportation and meal benefits that support your day-to-day work
• Group life, personal accident, and critical illness insurance