Arcadia.com
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Chennai · On-site · 1-4 Yrs · Sep 29
Energy & Utilities · 1001 to 5000 Employees · Washington, US
Arcadia is the global utility data and energy solutions platform. With our leading data platform, AI-powered analytics, industry expertise, and expansive partner network, we deliver solutions for every stage of the enterprise energy management lifecycle across carbon, cost, and reliability. Arcadia’s Enterprise Energy Management Solutions are built on a foundational data platform that has been developed for over a decade and scaled across millions of customer facilities. We transform fragmented data and siloed processes into coordinated, enterprise-wide action with comprehensive solutions including: - Utility Bill Management: Lower utility costs and streamline bill management with automated bill payment, proactive error identification, optimized tariff structures, and budgeting & forecasting. - Energy Procurement Advisory: Source clean energy through a comprehensive evaluation of supply options - including traditional retail options and onsite and offsite resources — to effectively manage risks, reduce costs, and achieve corporate sustainability goals. - Sustainability Reporting: Achieve compliance goals and track carbon emissions with standardized energy data and seamless integration with leading sustainability platforms Tackling an enterprise client’s most critical energy challenges requires out-of-the-box thinking & diverse perspectives. We’re building a team of individuals from different backgrounds, industries, & educational experiences. If you share our passion for ushering in the era of the clean, cost-effective electrons, check our our open positions here: www.arcadia.com/careers
Hiring: Engineering
What employees say
+ Flexible timings (in some departments) Hybrid
− No growth Very less hike
More reviews on the company profile.
Interview experience · Data Analyst Intern
It was a one-day process after the coding round. TR & HR has been within 2 hours. The HR was very friendly throughout the interview processes. Overall a good experience.
Easy difficulty · Chennai · 46 reports
More interview insightsJob description
Overview
Junior IT Support Technician
Responsibilities
- Technical Troubleshooting: Provide comprehensive support for macOS and Windows environments. Manage the full ticket lifecycle—from initial intake to final resolution—encompassing hardware diagnostics, software provisioning, and complex systems troubleshooting.
- Access Management: Handle the day-to-day execution of onboarding and offboarding, ensuring users have the correct access to internal systems and SaaS platforms (Google Workspace, Slack, etc.).
- AI-Enabled Troubleshooting: Use AI tools as a daily assistant to research solutions for technical issues, draft clear user documentation, and improve the speed and accuracy of your ticket resolutions.
- Jira Ticket Ownership: Manage your ticket queue within Jira Service Desk effectively. While you will handle standard requests independently, you will work with Senior technicians for any complex Jira project customizations.
- Process Execution: Work within established automated workflows to ensure IT data and Asset Management boards stay updated and accurate.
- Local & Global Support: During your shift, provide in-person support for the Chennai office while also handling global tickets routed to the night-shift queue.
- Mentorship & Growth: Actively learn from Senior technicians to grow your skills in advanced troubleshooting, Jira administration, and workflow automation.
Qualifications
- OS Foundations: Solid basic knowledge of macOS and Windows troubleshooting.
- Access Management: Familiarity with managing user accounts in tools like Google Workspace, Slack, Okta
- AI & Tech Savvy: A strong interest in using AI tools to find solutions to problems and streamline your daily workload.
- Eagerness to Learn: A "can-do" attitude with the ability to handle a high volume of diverse tickets while knowing when to escalate complex issues to Senior staff.
- Shift & Location Requirement: Must be willing and able to work onsite from the Chennai office on a fixed night shift (IST), 5 nights per week—no weekends
- Communication: Clear and empathetic communication skills for supporting non-technical users.
Benefits
- Competitive Compensation: Based on market standards.
- Onsite Role: Based full-time at the Chennai office during night shift hours.
- Commute Support: Company-provided cab facility for night-shift travel.
- Health & Wellness: Medical Insurance (1+5 Family Members) and Flexible Benefit Plan.
- Impact: A chance to contribute to a $1.5B valuation company helping to build a clean energy future.
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Job application FAQ
Last updated 30 September 2026
- How do I apply for Junior IT Support Engineer at Arcadia.com?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. Arcadia.com may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this Junior IT Support Engineer role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is Junior IT Support Engineer remote or on-site in Chennai, Tamil Nadu?
- This listing is marked on_site with location Chennai, Tamil Nadu. Confirm details on the job description before applying.
- What skills matter for this Junior IT Support Engineer role at Arcadia.com?
- This is a entry-level / fresher Junior IT Support Engineer role. Key skills include skills listed in the job description. Feedback AI highlights matched vs missing skills on your profile after signup.