Neo4j
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Enterprise Software & Network Solutions · 501 to 1000 Employees · San Mateo, US
Neo4j enables organizations to unlock the business value of connections, influences and relationships in data: through new applications that can adapt to changing business needs, and by enabling existing applications to scale with the business. Headquartered in San Mateo, USA, Neo4j has offices in Sweden, UK, Germany, and France. In 2023, we were recognised as a Global Top 100 Most Loved Workplace by Newsweek.
Hiring: Engineering
What employees say
+ Good Work Culture and Technology
− Nothing as of now to consider
More reviews on the company profile.
Interview experience · Cloud Operations Engineer
First round was with the Tech lead but it was scheduled 2 times but interviewer didn't show up. Next the round was scheduled with one of his colleague and then after clearing it another round scheduled with the same guy
Average difficulty · India · 1 reports
More interview insightsJob description
Overview
Neo4j is the graph intelligence platform that transforms data into knowledge to power the next generation of intelligent applications and AI systems.
Responsibilities
- Participate in the On-Call rotation, as a member of the Cloud Managed Services team, and respond to incidents that impact Neo4j cloud infrastructure availability to provide the necessary support for customer cases.
- Work as a member of the Cloud Managed Services Team during business hours, with occasional off-hours scheduled work, to support and manage the Neo4j database infrastructure of the customers and handle and resolve escalations related to cloud hosted environments from customers and/or internal teams.
- Improve, document, and automate operational processes (such as deployments and upgrades) to make them as efficient as possible.
- Gather and analyze metrics from operating systems as well as Neo4j databases to assist in performance tuning and incident diagnostics.
- Document the incidents, procedures, and outcomes of customer communications. Assist in building the Cloud Managed Services knowledge base.
- Install and upgrade Neo4j infrastructure (servers, storage, databases) for our Cloud Managed Service customers.
- Troubleshoot cluster issues across multiple servers, data centers and regions, in a variety of clouds (AWS, Azure, Google Cloud), virtual, and bare metal environments.
- Collaborate and communicate effectively within Customers, Customer Success, Product Engineering, and other Neo4j teams to understand and resolve customer issues completely and expediently.
- Proactive approach to identifying problems, performance bottlenecks, and areas for improvement is necessary to succeed in this position.
Qualifications
- 5+ years of cloud infrastructure administrator experience is required.
- Bachelor's or equivalent
- degree in Computer Science or Computing Systems equivalent field. Background in math will be a plus.
- Significant prior experience with at least one of the Big 3 Cloud providers (AWS/GCP/Azure) is required.
- Must have command-level fluency in Linux environments.
- Familiarity with Linux / Windows diagnostics and tuning will be a plus.
- Neo4j Certified Professional certification is desirable.
- Must be proficient in the use of Microsoft Office Applications (Outlook / Word / Excel).
- Must be detail oriented, collaborate well with other team members, have excellent verbal and communication skills, and thrive in a fast paced, high-energy, multi-tasking environment.
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Job application FAQ
Last updated 11 October 2026
- How do I apply for Cloud Operations Engineer at Neo4j?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. Neo4j may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this Cloud Operations Engineer role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is Cloud Operations Engineer remote or on-site in Anywhere?
- This listing is marked remote with location Anywhere. Confirm details on the job description before applying.
- What skills matter for this Cloud Operations Engineer role at Neo4j?
- This is a mid-level Cloud Operations Engineer role. Key skills include Remote. Feedback AI highlights matched vs missing skills on your profile after signup.