Overview

We are looking for an experienced IT Director – MSSP & Cybersecurity Services to help build, shape, and grow our Managed Security Services Provider (MSSP) offering.

Responsibilities

• Lead the design and delivery of MSSP and managed cybersecurity solutions for clients.
• Understand client environments, business requirements, security risks, and operational challenges.
• Translate client requirements into practical security, infrastructure, cloud, and managed-service solutions.
• Design security architectures and service models rather than simply operating within an existing environment.
• Define appropriate solutions across SOC, SIEM, MDR/XDR, IAM, endpoint security, vulnerability management, cloud security, network security, and incident response.
• Develop security roadmaps and recommend improvements based on the client's current environment and future requirements.
• Ensure proposed solutions are scalable, secure, commercially viable, and aligned with the client's business objectives.
• Act as a trusted technology and cybersecurity advisor to clients.
• Lead technical discovery sessions and understand the client's existing infrastructure, security posture, and business needs.
• Educate clients on security risks, technology options, recommended solutions, and best practices.
• Clearly explain what needs to be implemented, why it is required, and how it will improve the client's security posture.
• Challenge existing processes and identify opportunities to improve security, efficiency, and operational maturity.
• Present solution architectures, roadmaps, recommendations, and implementation plans to client stakeholders.
• Build strong relationships with client leadership and become a long-term technology partner.
• Own the transition from solution design to implementation and managed-service onboarding.
• Lead client onboarding, infrastructure transition, security implementation, and service activation.
• Work closely with internal engineering, cybersecurity, infrastructure, and operations teams to execute client solutions.
• Establish implementation plans, milestones, responsibilities, and success criteria.
• Ensure smooth transition into ongoing MSSP operations and customer support.
• Monitor service performance and identify opportunities for continuous improvement. The source JD specifically calls for experience with client onboarding, infrastructure transition, security implementation, and service onboarding for enterprise customers.
• Partner with leadership to identify opportunities to grow the MSSP business and expand existing customer relationships.
• Identify additional cybersecurity, infrastructure, cloud, compliance, and managed-service opportunities within existing accounts.
• Support pre-sales activities, solution discussions, proposals, technical presentations, and client meetings.
• Work with customers to demonstrate measurable value from the services being delivered.
• Maintain strong customer relationships and drive long-term retention and satisfaction.
• Act as the bridge between customer requirements, technical delivery, and business outcomes.
• Establish and maintain cybersecurity and infrastructure standards for MSSP customers.
• Provide technical leadership across cloud, networking, infrastructure, endpoint, identity, and security environments.
• Guide teams responsible for security operations, incident response, vulnerability management, IAM, and security monitoring.
• Ensure solutions follow appropriate security frameworks and industry best practices.

Qualifications

• 8+ years of experience across IT, Infrastructure, Cybersecurity, Managed IT Services, MSSP, or related technology environments.
• Strong experience working in a Managed Security Services Provider (MSSP) or managed IT services environment.
• Strong understanding of enterprise cybersecurity, cloud, infrastructure, and networking.
• Strong understanding of SOC, SIEM, MDR/XDR, IAM, PAM, endpoint security, vulnerability management, incident response, and cloud security.
• Strong business acumen with the ability to understand both technical requirements and commercial objectives.
• Excellent communication, presentation, negotiation, and stakeholder-management skills.
• Ability to educate non-technical stakeholders and explain complex cybersecurity concepts in a simple and practical manner.
• Strong ownership mindset with the ability to take a client requirement and drive it through to execution.
• Certifications such as CISSP, CISM, CCSP, AWS/Azure certifications, ITIL, or equivalent are preferred.
• Technical Exposure
• Cybersecurity: SOC, SIEM, XDR, MDR, IAM, PAM, SSO, DLP, Zero Trust, WAF, CASB, Vulnerability Management, Incident Response
• Security Platforms: CrowdStrike, Microsoft Sentinel, Sumo Logic, Tenable, Prisma, Wiz, or similar platforms
• Cloud: AWS, Microsoft Azure, GCP
• Identity & Endpoint: Microsoft Entra ID, Active Directory, Okta, Intune, JAMF
• ITSM: ServiceNow, ITIL
• Compliance: ISO 27001, NIST, SOC 2, GDPR, PCI-DSS