Overview

CIBC is a leading North American bank, with a history of more than 150 years of living our purpose - to help make your ambition a reality.

Responsibilities

• Automated Deployments and Release Management – Optimize automated application deployments across multiple environments, ensuring consistency, reliability, and efficient releases.
• Monitoring, Incident Response, and Post-Mortem Analysis – Proactively monitor system health and performance, lead incident response and post-mortem analysis, and implement preventive measures to strengthen operational resilience.
• Continuous Improvement and Toil Reduction – Evaluate and enhance systems, processes, and tools to drive reliability, scalability, and efficiency, focusing on reducing manual operational work through automation.
• Observability and Telemetry – Define, implement, and maintain observability strategies, including telemetry, logging, tracing, and alerting, to ensure deep visibility into application behavior and performance.
• Collaboration and Knowledge Sharing – Collaborate across the organization to align on reliability best practices, support consistency, and contribute to the development of standards and documentation.
• Production Support Readiness – Coordinate with production support teams to ensure operational readiness, analyze service level indicators and objectives, and maintain risk registries.
• Collaborates with internal business stakeholders, technology partners, and external vendors to identify requirements, resolve issues, and deliver integrated solutions.
• Works closely with Risk and Compliance teams to ensure alignment with business objectives and regulatory standards.
• As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls.
• As a key contributor to the business unit, this job has the authority to recommend changes to business processes in order to enhance operational efficiency and effectiveness.
• Individual contributor role

Qualifications

• Bachelor’s in Computer Science, Engineering, Technology, or related technical discipline
• 3+ yrs experience in site reliability engineering, application support, or DevOps roles, with a strong focus on automation and operational excellence.
• You have a strong passion for learning and possess solid troubleshooting skills.
• Demonstrated knowledge in automating deployments, incident response workflows, and operational tasks using scripting and orchestration tools such as Python, PowerShell, Bash, or JavaScript.
• Hands-on experience applying automation and machine learning to observability, anomaly detection, and incident resolution, and are familiar with tools like Dynatrace and Splunk.
• Excel at collaborating across teams, building relationships, and sharing knowledge to drive reliability improvements, even when you do not have direct authority.
• Familiar with application security best practices, including authentication, authorization, secrets management, and secure coding principles.