Overview

We are looking for a Platform Operations Engineer to join our DevOps/SRE organization and provide first-line operational support for our SaaS platform.

Responsibilities

• Monitor production and SaaS environments and proactively identify potential issues.
• Respond to monitoring alerts and perform initial investigation and remediation.
• Perform routine application and platform deployments using established processes and tooling.
• Create, trigger, and monitor software builds and release workflows.
• Handle incoming operational requests from engineering and other internal teams.
• Acknowledge and take ownership of requests until they are resolved or successfully handed off to the appropriate team.
• Follow documented procedures and runbooks for common operational tasks and incidents.
• Perform first-line troubleshooting of production issues using logs, metrics, Kubernetes tooling, and other available diagnostic information.
• Escalate complex incidents to senior DevOps/SRE or Development engineers when appropriate.
• Initiate incident or war-room coordination when necessary and ensure the appropriate technical teams are engaged.
• Perform known and approved production remediation steps, such as restarting or scaling workloads, when appropriate.
• Participate in follow-the-sun operational coverage and provide clear handoffs for active incidents, deployments, and unresolved requests.
• Participate in an on-call rotation.
• Help create, maintain, and improve operational documentation and runbooks as procedures and recurring issues are identified.
• Willingness to participate in on-call responsibilities.
• Willingness to learn new systems and grow into deeper DevOps/SRE responsibilities.
• Independently handle routine deployments and builds.
• Monitor systems and respond appropriately to common alerts.
• Handle and route day-to-day operational requests without requiring senior engineers to manage the intake process.
• Follow runbooks and established procedures for common issues.
• Perform useful first-pass troubleshooting before escalating an incident.
• Provide senior engineers with clear context, logs, symptoms, and actions already taken when escalation is required.
• Reliably participate in follow-the-sun and on-call operational coverage.
• Provide clear handoffs between regional shifts.
• Identify opportunities to improve runbooks and recurring operational procedures.

Qualifications

• Deep expertise is not required, but candidates should understand the fundamentals and be comfortable working with these technologies: Linux, Kubernetes, Helm, Git, CI/CD pipelines, and deployment workflows, Terraform, and infrastructure-as-code concepts, Public cloud platforms such as AWS, Azure, or GCP, Monitoring, logging, and alerting systems such as Datadog or similar tools, Basic networking and troubleshooting concepts, and basic Bash scripting.
• Familiarity with databases, storage, IAM, DNS, and cloud networking is helpful but not required.
• Approximately 1-3 years of experience in DevOps, SRE, cloud operations, infrastructure operations, production support, or a related technical role.
• Strong entry-level candidates with relevant hands-on experience and solid technical fundamentals may also be considered.
• Comfortable working with production systems and following controlled operational procedures.
• Able to investigate technical issues, gather useful diagnostic information, and recognize when escalation is appropriate.
• Clear written and verbal communication skills, particularly when documenting incidents, handing off work, or escalating issues.
• Ability to work independently during assigned shifts while collaborating with a globally distributed engineering team.