Overview

Principal Site Reliability Engineer (Fastly, Cloudflare/Akamai) About the role: The Gartner SRE team's mission is to deliver reliable, scalable, secure, and high-performing digital platforms that power Gartner's business and elevate customer experiences through a culture of reliability, innovation, and continuous improvement.

Responsibilities

• Design and implement edge-computing solutions using Cloudflare Workers, Lambda@Edge, or equivalent technologies to address key application use cases. Define and monitor CDN-specific SLOs, SLIs, and KPIs including cache hit ratio, origin offload, latency, availability, and traffic distribution across providers. Identify opportunities to improve the performance, scalability, and stability of applications across the full technology stack.
• Participate in operational support and on-call rotations to provide timely incident response for supported systems and applications. Lead production incident resolution efforts, triage application and system issues, identify root causes, and implement remediation measures to restore services quickly. Develop alerting strategies, dashboards, and reporting frameworks to communicate operational and business critical metrics.

Qualifications

• Exceptional analytical and problem-solving skills, coupled with strong verbal and written communication capabilities.
• Good To have: Demonstrated ability to adapt to changing priorities and technologies, with a strong commitment to continuous learning and professional development.
• Knowledge of Agile approaches to software development and ability to put key Agile principles into practice to deliver solutions incrementally. Excellent analytical thinking, interpersonal, oral, and written communication skills with strong ability to influence both IT and business partners. Ability to prioritize and manage work to critical project timelines in a fast-paced environment.
• Demonstrated experience in people management, team leadership, and fostering a positive team culture. Don’t meet every single requirement? We encourage you to apply anyway. You might just be the right candidate for this, or other roles.
• Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.
• Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference.
• The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally.
• How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
• We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. Gartner is the world authority on AI At Gartner, you’ll join a company at the very center of the AI revolution.
• Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.
• It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you. What do we offer?
• Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner?
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