Overview

The Global Patching Team Member plays a critical role in supporting the organization's patch management program by executing patching activities across global IT environments.

Responsibilities

• The Global Patching Team Member plays a critical role in supporting the organization's patch management program by executing patching activities across global IT environments. This position ensures systems remain secure, compliant, and up to date by applying patches to operating systems, applications, and infrastructure components according to established policies and schedules.
• Execute patching tasks for servers, endpoints, and network devices following approved schedules and procedures.
• Validate successful patch installation and troubleshoot any failures or issues.
• Troubleshoot system, network, and application issues.
• Automate routine tasks using shell scripting or automation tools.
• Support cloud, virtualization, and container environments.
• Maintain accurate records of patching activities and compliance status.
• Assist in generating reports for audits and internal reviews.
• Collaborate with regional IT teams and other stakeholders to minimize disruption during patching cycles.
• Communicate patching progress and escalate issues promptly.
• Understand vulnerability priorities and ensure timely application of critical patches.
• Follow security best practices to reduce exposure to threats.
• Provide feedback on patching processes and suggest improvements.
• Learn and adapt to new patching tools and automation technologies.

Qualifications

• Basic knowledge of patch management tools (e.g., SCCM, WSUS, Ivanti, BigFix).
• Familiarity with operating systems (Windows, Linux) and application patching.
• Strong attention to detail and ability to follow standard operating procedures.
• Good communication and teamwork skills in a global environment.
• Knowledge of: Bash/Shell scripting
• Understanding of networking, security, and server management.
• Familiarity with Docker, Kubernetes, and cloud platforms is a plus.
• Strong problem-solving and communication skills.
• Familiarity with container technologies like Docker, Kubernetes.
• Strong troubleshooting and analytical skills.
• Strong attention to detail and ability to follow standard operating procedures.
• Good communication and teamwork skills in a multicultural environment.
• Ability to work under pressure and manage multiple tasks.
• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Education

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).
• 2+ years of experience in IT operations or system administration.
• Hands-on experience with patch management tools (e.g., SCCM, WSUS, Ivanti, BigFix).
• Familiarity with Windows and Linux operating systems patching processes.
• Basic understanding of cybersecurity principles and vulnerability management.
• Exposure to global IT environments and distributed teams.