Overview

As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions.

Responsibilities

• Build and maintain the observability stack that the organization relies on: OpenTelemetry collectors and pipelines, Prometheus-based metrics, and Grafana dashboards for platform and workload health.
• Define and implement SLIs, SLOs and error budgets for platform services, and make burn-rate alerting the basis of paging where it fits.
• Improve alert quality: remove duplicate and low-value alerts, tighten thresholds, add runbook links and make sure every page is actionable.
• Build and maintain PagerDuty integrations, services, escalation policies and schedules so that alerts reach the right people with the right context.
• Build and maintain infrastructure-as-code (e.g., Terraform) so that reliability controls, monitoring and environments are provisioned consistently and repeatably.
• Maintain GitOps-based deployment workflows using tools such as Helm, Flux or ArgoCD, and keep reliability configuration versioned alongside the platform it describes.
• Write code and automation (e.g., Python, Go, Bash) to reduce toil, automate recurring operational tasks and remove manual steps from routine platform work.
• Use AI-assisted tools (e.g., coding assistants, infrastructure and incident copilots) in your own day-to-day work and help other engineers adopt AI tooling effectively.
• Monitor platform health, respond to incidents and take part in our on-call rotation, including occasional weekend coverage.
• Act as incident responder and, where needed, incident commander: triage, coordinate responders, communicate status and drive to mitigation.
• Debug production issues across the platform, including node and pod-level failures, scheduling and eviction problems, resource saturation, ingress and DNS issues, certificate expiry, and degraded cloud services.
• Operate and tune our EKS and AKS clusters, including autoscaling (Karpenter or Cluster Autoscaler, KEDA/HPA) and cluster networking (CNI, ingress, workload identity).
• Run blameless postmortems, identify contributing causes and track corrective actions to completion.
• Support disaster recovery efforts, including backup and restore testing and failover exercises, to validate platform resilience.
• Contribute to capacity planning, cost optimization and performance tuning across cloud environments.
• Help maintain security and compliance controls across the platform (access management, network security, audit evidence, policy-as-code) in line with financial services requirements.
• Design for failure: multi-AZ and multi-region posture, pod disruption budgets, graceful degradation, safe rollout and rollback patterns.
• Review infrastructure and deployment changes from a reliability standpoint, and raise the bar on defaults, quotas, limits and guardrails.
• Identify recurring sources of instability and toil, and drive systemic fixes rather than repeated manual intervention.
• Make platform reliability visible: capacity headroom, saturation, error budgets and cost per workload.
• Partner with product engineering teams to understand their services, their failure modes and their reliability goals, and translate those into SLOs and operational practice.
• Partner with the Cloud Platform and DevEx teams so that observability and reliability tooling is available as a self-service golden path rather than a bespoke effort per team.
• Help engineers across the organization onboard to our reliability tooling, troubleshoot issues, get support when needed and review their infrastructure and observability-related PRs.
• Contribute to internal documentation, runbooks and best practices for reliability and incident response.

Qualifications

• Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related field.
• 4+ years of professional experience in site reliability engineering, cloud infrastructure, platform engineering, DevOps, or a closely related technical domain, including hands-on production ownership.
• Hands-on experience running production workloads on Kubernetes, ideally EKS and/or AKS.
• Hands-on experience with at least one major cloud provider, ideally AWS and/or Azure, across compute, storage, networking and identity.
• Practical experience with infrastructure-as-code tools, particularly Terraform.
• Hands-on experience with OpenTelemetry (collectors, pipelines, instrumentation) in a production environment.
• Practical experience with Grafana and Prometheus (PromQL, dashboards, recording and alerting rules).
• Experience with PagerDuty or an equivalent incident and on-call platform, including escalation policies and schedules.
• Solid grasp of core SRE concepts: SLIs, SLOs, error budgets, toil reduction, blameless postmortems, change and release safety.
• Experience with cluster autoscaling (Karpenter or Cluster Autoscaler) and workload autoscaling (KEDA or HPA).
• Working knowledge of Kubernetes networking (CNI plugins, ingress controllers) and workload identity (IRSA on EKS, Workload Identity on AKS).
• Experience with GitOps workflows and tools such as Helm, Flux, or ArgoCD for Kubernetes deployments.
• Solid scripting and automation skills (e.g., Python, Bash, Go), and comfort with Linux fundamentals and networking troubleshooting.
• Comfort operating in a regulated environment, with an understanding of security and compliance fundamentals (access control, least privilege, audit logging).
• Clear written and verbal communication in English, and the ability to stay calm and structured during incidents.
• Willingness and ability to work Pacific Time (PST/PDT) hours from Hyderabad and to take part in the on-call rotation described above, including occasional weekend coverage.

Nice to have

• Experience with distributed tracing and log backends such as Grafana Tempo, Loki, Jaeger, Elastic or Splunk.
• Experience with policy-as-code tools such as Kyverno or OPA.
• Hands-on experience with CI/CD tooling, particularly Azure DevOps and/or GitHub Actions.
• Familiarity with an application stack (e.g., .NET, Java, Node.js, Python) sufficient to debug alongside product teams.
• Experience with chaos or resilience testing, and with load testing tools such as k6.
• Exposure to multi-cloud or hybrid-cloud environments, and to serverless or event-driven workloads.
• Familiarity with compliance frameworks relevant to financial services (e.g., SOC 2, ISO 27001).
• Relevant cloud or Kubernetes certifications (e.g., AWS Certified Solutions Architect, Azure Administrator, CKA, CKAD).

Benefits

• Support for professional accreditations such as ACCA and study leave
• Flexible arrangements, generous holidays, plus an additional day off for your birthday!
• Continuous mentoring along your career progression
• Active sports, events and social committees across our offices
• 24/7 support available from our Employee Assistance Program
• The opportunity to invest in our growth and success through our Employee Share Plan
• Plus additional local benefits depending on your location