Overview

Who are we At Finastra, were a global leader in financial services software, dedicated to expanding access to financial services and shaping whats next for the industry.

Responsibilities

• SRE Strategy & Leadership Define and execute the Lending BU SRE strategy aligned with engineering, product, and business objectives. Establish a unified reliability and automation framework across all architectures, deployment models, and operational environments. Foster a culture of operational excellence, proactive incident management, and continuous improvement.
• Ensure the reliability strategy supports Lending systems latency, uptime, and security requirements, aligning with company-wide standards. Operational Excellence & Reliability Partner with engineering teams to embed reliability into design, code, and deployment processes. Set and enforce standards for system monitoring, incident response, and disaster recovery.
• Lead efforts to implement automated incident detection, alerting, and resolution workflows. Oversee operational metrics, incident analysis, and capacity planning to continuously enhance system resilience. Metrics & Continuous Improvement Define, track, and report key reliability KPIs such as uptime, MTTR, latency, incident frequency, and automation coverage.
• Drive data-driven root cause analysis and iterative improvements to reduce outages and improve deployment success rates. Foster a culture of continuous learning from incidents and failures to improve resilience. Cross-Functional Collaboration Work closely with Product, Development, DevOps, Security, and Support teams to align reliability initiatives with product roadmaps. Influence senior stakeholders to prioritize reliability and automation initiatives across the organization.
• Ensure compliance with enterprise policies and upgrade reliability standards. Align with Finastra Central function as well as SRE of the other BUs Leadership & Team Development Lead, mentor, and develop a global team of a few SREs Build a high-performance, collaborative, and innovative operational team.
• Promote transparency, knowledge sharing, and a proactive reliability mindset. Expected Outcomes Enhanced system availability, resilience, and scalability of Lending systems. Reduced incident rates, faster recovery times, and improved operational stability. Increased automation, resulting in lower manual operational effort and faster deployments.