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Gurugram · On-site · 1-3 Yrs · Oct 11
2 open roles0 posted in 7d2 in 30d
Hiring: Engineering
Job description
Overview
GENERAL JOB DESCRIPTION
Responsibilities
- Triage, investigate and resolve L2/L3 incidents within agreed SLAs.
- Perform deep-dive log analysis across IIS, Tomcat, Mirth Connect, MS SQL, PostgreSQL, Kubernetes pods and inference services.
- Execute approved changes, releases and database / cluster housekeeping.
- Monitor health and capacity of application, integration, DB and GPU tiers.
- Participate in 24x7 on-call rotation.
- Support DR drills and failover / failback execution.
- Document RCAs and maintain the known-error knowledge base.
- Engage Level-4 vendor support (database, middleware, GPU and inference vendors) when required.
- Strong Windows Server and Linux administration.
- IIS, Tomcat and Mirth Connect troubleshooting.
- MS SQL Server and PostgreSQL query analysis and basic performance tuning.
- Kubernetes operations: kubectl, Helm, logs, events, network policies.
- Familiarity with GPU/inference services (NVIDIA Triton, vLLM) and NVIDIA DCGM is a strong plus.
- Scripting in PowerShell, Bash and/or Python.
- HL7 v2.x message debugging.
- ITSM tools (ServiceNow / Jira SM).
- Bachelor's in CS / Engineering or related.
- 4+ years in production application support for healthcare, public-sector or cloud/AI platforms.
- Experience with enterprise healthcare applications is a strong plus.
- Exposure to Kubernetes operations and AI inference workloads is highly desirable.
- IIS, Tomcat, Mirth Connect
- MS SQL Server, PostgreSQL
- Kubernetes (kubectl, Helm)
- NVIDIA Triton, vLLM, NVIDIA DCGM
- PowerShell, Bash, Python
- Grafana, Zabbix, Azure Monitor
- ServiceNow, Jira Service Management
- Ownership mindset
- Calm troubleshooter
- Disciplined documentation
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Job application FAQ
Last updated 22 October 2026
- How do I apply for Application Support & Software Reliability Engineer at StarZen?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. StarZen may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this Application Support & Software Reliability Engineer role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is Application Support & Software Reliability Engineer remote or on-site in Gurugram, Haryana?
- This listing is marked on_site with location Gurugram, Haryana. Confirm details on the job description before applying.
- What skills matter for this Application Support & Software Reliability Engineer role at StarZen?
- This is a mid-level Application Support & Software Reliability Engineer role. Key skills include skills listed in the job description. Feedback AI highlights matched vs missing skills on your profile after signup.