Overview

L2/L3 Backup Administrator Engineer

Responsibilities

• L2/L3 Backup Administrator Engineer
• Enterprise Backup • Commvault • DR/NDR • Data Protection
• L2 Backup Administrator Engineer
• Design, implement, configure, and manage enterprise backup solutions for critical systems, applications, and databases.
• Understand application and infrastructure requirements and design appropriate backup policies and protection strategies.
• Build new backup environments/solutions from scratch based on business and technical requirements.
• Perform workload onboarding and migration to new backup platforms with minimum business disruption.
• Configure backup policies, schedules, retention, storage pools, deduplication, compression, and auxiliary copy requirements.
• Ensure backup solutions meet defined RPO, RTO, retention, and business continuity requirements.
• Administer and troubleshoot Commvault Backup & Recovery environments, including CommCell, MediaAgents, storage pools, deduplication databases, libraries, policies, and schedules.
• Manage backup, restore, auxiliary copy, retention, and storage operations.
• Monitor backup health, failed/pending jobs, storage utilization, deduplication, and overall environment performance.
• Troubleshoot Commvault configuration, infrastructure, connectivity, and performance issues.
• Raise and manage OEM/vendor support cases and coordinate resolution through closure.
• Implement applicable Commvault security and hardening capabilities.
• Monitor backup operations and ensure successful completion within agreed SLAs.
• Review daily backup reports and identify failed, missed, pending, or abnormal jobs.
• Perform root-cause analysis for recurring backup failures and implement permanent corrective actions.
• Maintain daily/weekly/monthly backup operational reports and dashboards.
• Handling incidents and complex backup-related technical issues.
• Troubleshoot backup and restore failures across VMware/VMs, physical servers, Linux, Windows, Solaris, Oracle, MS SQL, PostgreSQL, MySQL, Kubernetes, and enterprise applications.
• Perform file-level, VM-level, database-level, and application-level restoration.
• Validate restoration integrity and prepare RCA/corrective action plans for major incidents.
• Develop and maintain backup and disaster recovery procedures.
• Configure and maintain backup/replication copies at DR and NDR locations.
• Enable backup protection for workloads migrated to DR and maintain required secondary copies.
• Participate in DR drills, BCP exercises, and disaster recovery activities.
• Validate restoration capability during DR drills and document observations and corrective actions.
• Plan and execute migration from legacy backup platforms to Commvault or other target platforms.
• Support Veritas-to-Commvault workload migration.

Qualifications

• Role Overview
• 5–10 years of experience in enterprise Backup Administration.
• 3+ years of hands-on Commvault experience preferred.
• Experience in L2/L3 support, implementation, troubleshooting, migration, and DR operations.
• Key CompetenciesProfessional Competencies
• Strong analytical and troubleshooting skills.
• Ability to perform RCA for complex technical issues.
• Strong communication and stakeholder management skills.
• Ability to work independently at L2/L3 level.
• Good documentation and reporting skills.
• Ability to coordinate with multiple technical teams and vendors.
• Ability to work under pressure during critical incidents and DR activities.
• Key Performance Indicators (KPIs)Performance Measures
• Backup success rate and SLA adherence.
• Backup failure resolution time.
• Restoration success rate.
• RPO/RTO and retention compliance.
• DR/NDR backup availability and successful DR drills.
• Backup storage and capacity optimization.
• Reduction in recurring backup incidents.
• Timely RCA and corrective action implementation.
• Documentation and audit compliance.
• Quarterly process improvement implementation.
• Ideal Candidate ProfileProfile
• The ideal candidate is a hands-on L2/L3 Backup Administrator with strong Commvault expertise, capable of independently managing enterprise backup infrastructure, troubleshooting complex backup/restore issues, supporting DR/NDR environments, performing Veritas-to-Commvault migration, handling database and Kubernetes backups, and driving continuous improvement.
• Candidates with experience in large enterprise or banking environments, particularly those familiar with RBI/compliance requirements, DR drills, NDR, air-gapped/secure backup, and critical application recovery, will be preferred.