Overview

We're looking for a Senior Site Reliability Engineer to take ownership of reliability, performance, and operational excellence across our cloud infrastructure and Kubernetes platforms.

Responsibilities

• Lead troubleshooting and resolution of complex, high-severity incidents across AWS infrastructure and Amazon EKS clusters, often serving as incident commander for major incidents.
• Design and build Python-based automation frameworks and tooling that eliminate manual toil and improve reliability at scale, not just one-off scripts.
• Architect and maintain Terraform-based infrastructure-as-code, establishing reusable, secure, and scalable patterns across AWS environments.
• Drive observability strategy — design Grafana dashboards and alerting frameworks that surface the right signals to the right teams at the right time.
• Use SQL and CloudWatch Logs Insights to perform deep root-cause analysis on complex, cross-service incidents.
• Own end-to-end ITSM processes — Incident Management and Problem Management — including root cause analysis, post-incident reviews, and long-term remediation plans.
• Mentor junior and mid-level SREs, reviewing their troubleshooting approach, automation, and incident handling.
• Partner with engineering, product, and leadership teams to communicate incident impact, risk, and remediation plans clearly and confidently.
• Design and build self-healing automation and runbooks that detect known failure patterns and trigger remediation automatically, reducing manual intervention and recovery time for recurring incidents.
• Implement and maintain monitoring across multiple regions to ensure consistent visibility into system health, latency, and failover readiness across all deployment zones.
• Proactively identify potential failure points and performance bottlenecks before they impact production and reduce operational workload by automating recurring manual tasks.
• Participate in and provide senior-level escalation support for on-call rotations.

Qualifications

• 8 to 10 years of experience in Site Reliability Engineering, DevOps, or Cloud Infrastructure roles, with a track record of owning reliability for production-critical systems.
• Deep, hands-on expertise with core and advanced AWS services (EC2, VPC, IAM, S3, RDS, CloudWatch, networking, etc.).
• Proven expertise troubleshooting complex Amazon EKS issues — cluster-level failures, networking, autoscaling, performance bottlenecks, and upgrade-related issues.
• Strong proficiency in Python for building automation frameworks, internal tooling, and operational systems.
• Extensive experience designing and maintaining Terraform modules and infrastructure patterns at scale.
• Strong command of ITSM frameworks, with hands‑on ownership of Incident and Problem Management for high‑severity issues.
• Advanced skills querying and analyzing data via SQL and AWS CloudWatch Logs Insights to drive root-cause analysis.
• Proven experience designing Grafana dashboards and alerting strategies that scale across multiple teams and services.
• Exceptional verbal and written communication skills — able to clearly articulate technical issues, risk, and remediation plans to engineering leadership and non-technical stakeholders alike.
• Experience mentoring or leading other engineers and contributing to team-level reliability strategy.
• AWS Certification — required (e.g., AWS Certified Solutions Architect – Professional, AWS Certified DevOps Engineer – Professional, or equivalent).
• Certified Kubernetes Administrator (CKA) or equivalent EKS/Kubernetes certification — required.
• Calm, decisive leadership during high‑pressure, high‑severity incidents.
• A strong ownership mindset — drives issues to true resolution and follows through on long‑term remediation.
• Natural mentor who raises the technical bar for the team.
• Collaborative cross‑functional partner who works effectively with Dev, Infra, Product, and leadership.

Education

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent extensive practical experience.