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Viasat
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Chennai · Remote · 5-8 Yrs · Oct 20
1 open role0 posted in 7d1 in 30d
Hiring: Engineering
Job description
Remote
Overview
One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives
Responsibilities
- The day-to-day
- Identify and investigate potential and actual customer performance problems, recommend, and prioritize remediation, and assess effectiveness of remediation actions
- Participate in and provide feedback on product design, especially regarding reliability and availability
- Drive initiatives with partner teams to improve the reliability and performance of the Service through improved system design
- Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solution
- Work Closely with Customer facing teams (Technical Account Mangers and Program Teams) to understand and prioritize the Customer issues
- Drive monitoring and automation initiatives
- Create and present Performance reports for technical and management stakeholders
- Work closely with Engineering teams to communicate and prioritize the service impacting issues
- Reproduce and test the Customer issues in the Lab
- Develop Automated scripts and tools to Enable monitoring of the Service
- Be part of on-call rotations
- 5+ years experience in troubleshooting and triage of technical issues in a fast paced environment, to support customers
- 5+ years experience in Network Operations or Product Support
- Advanced knowledge of modern programming languages, especially Python
- An ability to understand large complex systems and a passion to constantly improve environments
- Strong networking knowledge: TCP/IP, IPSEC, VPN, NAT, Routing Protocols, AAA
- Set priorities and work efficiently in a fast-paced environment
- Demonstrated ability to deliver results on time with high quality and attention to detail
- Demonstrated ability to work with ambiguous requirements, adapt, and learn
- Experience with data analytics tools(Splunk, Kibana)
- Keen (data-driven) decision making skills under incomplete information
- Excellent face-to-face and remote customer rapport
- Bachelor’s degree in electrical engineering, Computer Science, or Computer Engineering
- Up to 10% travel
- Experience analyzing data and trending to gain operational efficiencies
- Telecom or related operational service experience, especially wireless networks
- Previous technical role in a DevOps/SRE workflow
- Experience with Satcom technology
- Experience/knowledge GCP, AWS, Big Query
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Job application FAQ
Last updated 27 October 2026
- How do I apply for Site Reliability Engineer - Network Operations at Viasat?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. Viasat may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this Site Reliability Engineer - Network Operations role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is Site Reliability Engineer - Network Operations remote or on-site in Chennai, Tamil Nadu?
- This listing is marked remote with location Chennai, Tamil Nadu. Confirm details on the job description before applying.
- What skills matter for this Site Reliability Engineer - Network Operations role at Viasat?
- This is a mid-level Site Reliability Engineer - Network Operations role. Key skills include Remote. Feedback AI highlights matched vs missing skills on your profile after signup.