Overview

We are looking for an SRE / Cloud Operations Support Engineer with 1–3 years of relevant experience in cloud operations and production support.

Responsibilities

• Monitor applications, services, and infrastructure hosted on Azure and support the transition to GCP.
• Monitor and respond to alerts from Datadog and PagerDuty within defined Service Level Agreements (SLAs).
• Perform first-level incident triage, root-cause investigation, and troubleshooting.
• Execute documented runbooks to resolve recurring production issues.
• Monitor critical overnight jobs, scheduled processes, and batch processing activities.
• Identify, report, and escalate production incidents and potential service disruptions.
• Support monitoring configuration, alert tuning, and noise-reduction initiatives.
• Contribute to runbook documentation and operational process improvements.
• Assist with infrastructure configuration changes using Git and basic Terraform workflows.
• Coordinate with the internal SRE, DevOps, and engineering teams to resolve complex issues.
• Maintain accurate incident logs, resolution notes, and shift handover documentation.
• Follow established operational procedures and security best practices.
• Cloud Operations: Microsoft Azure and/or GCP cloud environments.
• Monitoring & Alerting: Datadog and PagerDuty.
• Production Support: Incident management, alert response, and troubleshooting.
• Operating Systems: Linux/Unix fundamentals, command-line operations, and log analysis.
• Infrastructure as Code: Basic Terraform knowledge.
• Version Control: Git fundamentals, branching, and pull requests.
• Cloud Infrastructure: Understanding of virtual machines, cloud services, and infrastructure monitoring.
• Networking: Basic knowledge of DNS, TCP/IP, ports, connectivity, and firewalls.
• Problem-Solving: Ability to investigate issues, follow runbooks, and escalate incidents appropriately.
• Role: SRE / Cloud Operations Support Engineer
• Industry: IT Services & Consulting
• Department: IT & Information Security
• Employment Type: Full-Time, Permanent
• Role Category: IT & Information Security – Other

Qualifications

• Experience: 0–3 years in SRE support, cloud operations, DevOps support, or production support.
• Education: B.E./B.Tech in any specialization or MCA.
• Practical troubleshooting skills and the ability to work in a production environment.
• Willingness to support scheduled overnight monitoring and shift handovers, as required.

Nice to have

• Python, Bash, or PowerShell scripting.
• CI/CD pipeline fundamentals.
• Observability concepts, including metrics, logs, and traces.
• Alert tuning, alert noise reduction, and monitoring optimization.
• Exposure to Docker and Kubernetes.
• Familiarity with Azure DevOps and cloud migration activities.
• Basic understanding of AWS cloud services.

Benefits

• Health insurance
• Internet reimbursement
• Paid sick time
• Paid time off
• Provident Fund
• Work from home
• Coimbatore, Tamil Nadu 641004: Reliably commute or planning to relocate before starting work (Required)
• why need this job ?
• Why are you interested in this job?
• Azure/GCP/Terraform/Datadog (Preferred)
• Coimbatore, Tamil Nadu 641004 (Required)