• To ensure successful initiation, planning, execution, control and completion of the project by guiding team members on technical aspects, conducting reviews of technical documents and artefacts • Lead project development, production support and maintenance activities • Fill and ensure timesheets are completed, as is the invoicing process, on or before the deadline • Lead the customer interface for the project on an everyday basis, proactively addressing any issues before they are escalated • Create functional and technical specification documents • Track open tickets/ incidents in queue and allocate tickets to resources and ensure that the tickets are closed within the deadlines • Ensure analysts adhere to SLA s/KPI s/OLA s • Ensure that all in the delivery team, including self, are constantly thinking of ways to do things faster, better or in a more economic manner • Lead and ensure project is in compliance with Software Quality Processes and within timelines • Review functional and technical specification documents • Serve as the single point of contact for the team to the project stakeholders • Promote team work, motivate, mentor and develop subordinates • Provide application production support as per process/RACI (Responsible, Accountable, Consulted and Informed) Matrix