Overview

We are M&G India, the strategic innovation and digital hub for M&G. Established in 2003, we have offices in Mumbai and Pune.

Responsibilities

• Provide expert operational support for Azure Red Hat OpenShift (ARO) clusters, ensuring availability, performance, and reliability.
• Act as a key point of escalation for complex OpenShift, Kubernetes, and container platform issues.
• Own production incidents end-to-end; diagnosis, remediation, root-cause analysis, and prevention of recurrence.
• Work with the engineering teams to aid them in the design, implementation and maintenance of automated solutions to enhance the reliability and efficiency of ARO environments, including the review and implementation of disaster recovery runbooks and backup policies (OADP).
• Drive upgrades and cluster lifecycle operations across ARO.
• Identify, implement and maintain monitoring for the ARO platform
• Support and manage the Azure resources underpinning OpenShift clusters (VNets, Load Balancers, Firewalls, Storage, RBAC, Policies).
• Ensure platform adherence to identity, networking, logging, monitoring, and operational standards, including providing evidences for audit compliance and applying and reviewing network and security policies (Kyverno).
• Communicate effectively with engineering teams, application teams and relevant third-party providers such as Redhat and Microsoft, including creating and representing changes in forums.
• Support major incidents and participate in out-of-hours and on-call work where required.
• Provide knowledge sharing sessions and create relevant documentation to ensure that all team members have the relevant skills to support the platform.
• Minimum 5 years experience in Platform Support, Cloud Support, Application Support, or Infrastructure roles.
• Hands of experience with Azure or similar cloud platforms.
• Strong hands‑on experience with Azure Red Hat OpenShift (ARO) or similar Kubernetes‑based platforms is essential.
• Certifications such as AZ-900 (or similar cloud fundamentals certification) are required. Red Hat OpenShift Administrator or similar Kubernetes certifications are advantageous.
• Strong knowledge of Kubernetes, containerisation concepts, Operators, Ingress, Networking, Storage and cluster lifecycle, including Machine set, cluster autoscaling, safe drain/cordon, RHCOS patch cycles, worker pools, quotas and configuring limits and requests.
• Proficiency in scripting languages including PowerShell, YAML, Terraform, KQL and Kubernetes‑native tooling (Operators, Helm, GitOps).
• Experience administering Azure components:
• Skilled with CLI tools: oc, kubectl, az.
• Experience with CI/CD tooling (Azure DevOps, Git), Infrastructure-as-Code (Terraform), YAML pipelines.
• Strong knowledge of observability tooling (Cluster Logging/Log Forwarder, Azure Monitor, Prometheus, Grafana, Elastic, Splunk, Log Analytics, ServiceNow).
• Demonstrable experience supporting production platforms and diagnosing complex, multi-layered issues.
• Knowledge of Private ARO networking ( VNet peering, UDRs, NAT Gateway/Azure Firewall egress, Private DNS).
• Passionate about leading a highly motivated team to drive business outcomes
• Able to work and learn quickly in a fast paced, fun and dynamic environment
• Curious to learn and develop your own technical skills
• Able to both collaborate and move as a team but also be self‑motivated and deliver results independently when required.
• Able to take ownership of issues, tasks and solutions managing them from inception to conclusion. Whilst working within the audit and governance frameworks.
• Ability to challenge and speak up in discussions with colleagues of all levels
• Knowledge, Skills, Experience & Educational Qualification

Education

• Graduate/Masters in any discipline
• Cloud certifications would be an added advantage