Overview

Senior Engineering Manager(Site Reliability Engineering) – DTC Platform

Responsibilities

• Define and execute the SRE strategy, operating model and roadmap in line with DTC and Platform Engineering priorities.
• Establish and govern service level indicators (SLIs), service level objectives (SLOs), error budgets and reliability standards for critical consumer journeys and platform services.
• Drive reliability‑by‑design across architecture, development, testing, release and operations, ensuring operational requirements are addressed early in the delivery lifecycle.
• Use reliability, availability, latency, capacity and incident data to prioritize technical debt and reduce operational risks.
• Define and track reliability and incident metrics including availability, error budget consumption, incident volume, Mean Time to Detect (MTTD), Mean Time to Restore (MTTR) and change failure rates.
• Enable engineering teams with tooling, observability, automation and best practices that improve service reliability, release confidence and system stability.
• Lead the engineering response for critical incidents, providing technical leadership, service diagnosis, recovery coordination and decision support to accelerate restoration of services.
• Drive blameless post‑incident reviews, Root Cause Analysis (RCA), corrective actions and long‑term remediation plans in partnership with engineering and service owners.
• Reduce recurring incidents and operational toil through automation, self‑healing capabilities, platform improvements.
• Partner with Operations and Service Management teams to continuously improve incident response effectiveness, escalation processes, operational readiness and service resilience.
• Drive a consistent observability strategy across metrics, logs, traces, dashboards and alerting, with a focus on actionable signals and early detection.
• Lead capacity planning, performance engineering, failure‑mode analysis, disaster recovery and resilience testing for critical services and customer journeys.
• Own operational readiness for campaigns, product launches and seasonal peaks, ensuring risks, dependencies, capacity and recovery plans are understood and tested.
• Improve deployment safety through automated quality gates, progressive delivery, rollback and recovery capabilities, and strong change governance.
• Ensure business continuity and disaster recovery plans are documented, tested and improved based on outcomes.
• Provide leadership for the reliability and operational governance of Google Cloud Platform services and shared DTC infrastructure.
• Drive infrastructure automation, standardization and repeatability using Infrastructure as Code and GitOps practices.
• Partner with Architecture, Security and Platform Engineering to improve cloud reliability, scalability, security, compliance and cost efficiency.
• Establish guardrails for environments, access, configuration, service lifecycle management and operational controls.
• Promote sustainable cloud usage and FinOps practices while balancing availability, performance, resilience and cost.
• Build, lead and develop a high‑performing SRE organisation with clear accountability, sustainable ways of working and a strong service ownership mindset.
• Coach engineering managers, SRE leads and engineers through regular feedback, career development, succession planning and technical leadership.
• Own workforce planning, hiring, onboarding, capability development for the SRE function.
• Establish a healthy on‑call culture that balances service needs with team sustainability and continuous improvement.
• 12+ years of experience across Site Reliability Engineering, Platform Engineering, Cloud Engineering, DevOps or technology operations, including people leadership responsibility.
• Proven experience leading SRE or production engineering teams supporting high‑traffic, business‑critical digital platforms in a 24x7 environment.
• Strong track record of defining SRE strategy and implementing SLIs, SLOs, error budgets, production readiness and service ownership practices at organisational scale.
• Demonstrated experience leading major incidents, executive communication, root cause analysis and systematic reduction of operational risk and recurring failure.
• Strong knowledge of Google Cloud Platform and cloud‑native architecture, including compute, networking, identity and access management, databases and managed platform services.
• Experience with Cloud Run, Kubernetes or equivalent container and serverless platforms.