Overview

Service Reliability Engineers (Mid / Senior)

Responsibilities

• Ensure high availability and performance of customer‑facing services and payment systems.
• Design and implement observability and alerting strategies using Datadog, PagerDuty, and custom dashboards.
• Troubleshoot alerts, logs, and databases across infrastructure, applications, and APIs; perform root cause analysis.
• Define and manage SLIs, SLOs, and SLAs to measure and improve system health.
• Develop and maintain automation scripts and tools for system provisioning, health checks, and failover mechanisms.
• Collaborate with development and infrastructure teams to design scalable, fault‑tolerant systems.
• Monitor suspicious transaction patterns in real time using Splunk, Datadog, internal logs, and behavioral data.
• Investigate alerts, anomalies, and user behaviors to detect fraud, abuse, or financial risk exposure.
• Tune and optimize detection rules, triggers, and risk signals based on observed trends.
• Work closely with Compliance, Fraud Operations, and Customer Support teams on investigations and resolutions.
• Develop and maintain dashboards and reports for fraud KPIs, incident metrics, and operational trends.
• Participate in cross‑functional fraud response processes and post‑incident reviews.

Qualifications

• 3+ years of experience in a combined SRE, Fraud Analyst, or Security Operations role.
• Strong experience with monitoring and alerting tools: Datadog, PagerDuty, Splunk.
• Proficiency with Linux, shell scripting, and cloud infrastructure troubleshooting (AWS, GCP, or Azure).
• Solid understanding of service observability, incident response, and CI/CD pipelines.
• Experience with fraud detection or risk monitoring workflows in fintech, payments, or transaction‑heavy systems.
• Comfortable writing queries (SQL, Splunk SPL) and handling large‑scale log or event data.
• Strong collaboration and communication skills with both technical and non‑technical stakeholders.

Nice to have

• Exposure to KYC/AML systems or fraud frameworks in regulated environments.
• Familiarity with secure API architecture, OAuth2, JWT, and access‑control mechanisms.
• Knowledge of PCI‑DSS, ISO 27001, ISO 8583, or other financial compliance frameworks.
• Hands‑on experience with rule engines or anomaly detection models.
• Certifications such as AWS DevOps Engineer, CFE (Certified Fraud Examiner), or similar.
• A unique opportunity to work across Service Reliability Engineering and Fraud Detection.
• High‑impact work supporting secure, high‑volume payment platforms.
• A collaborative, data‑driven culture with a strong engineering and risk mindset.
• Career growth through ownership of complex systems and security initiatives.