Overview

Service line - Position Title: TechOps_CloudOps_DevOps_Senior

Responsibilities

• Responsible for decision-making, optimizing processes, resource management, and overseeing team management as needed for task execution.
• Accountable for allocating personnel, supervising team members, assigning tasks, ensuring that the team has the necessary tools and support to succeed in their roles and optimizing and evaluating their performance to meet organizational goals.
• Build and maintain comprehensive monitoring and alerting to proactively identify performance degradation and application disruptions
• Perform end to end triage and in depth troubleshooting of production incidents by analysing logs, telemetry signals, and related diagnostic data to quickly identify root causes and restore service
• Implement ML models that analyse telemetry, logs and metrics to predict and prevent incidents before they impact users.
• Implement best in class detection mechanisms to reduce mean time to detect (MTTD) and accelerate incident response
• Develop systems that learn from historical incidents, continuously improving diagnostic accuracy and accelerate incident response time
• Build innovative, scalable alerting solutions across a heterogeneous technology landscape, including AWS, Unix, and Mainframe platforms.
• Develop and maintain synthetic monitoring to simulate real user interactions and ensure early detection of failures.
• Perform daily health checks, triage and troubleshoot alerts, and resolve issues to minimize downtime and user impact.
• Conduct trend analysis, identify recurring patterns, and partner with application teams to enhance system reliability and availability
• Participate in standard incident management processes, leveraging incident playbooks, diagnostic tools, and technical expertise to quickly identify impact and restore service
• Proactively trigger incident management when early signals indicate potential disruption
• Review and act on maintenance notifications, service advisories, and platform updates to mitigate operational risks.
• Maintain a centralized incident response playbook, ensuring steps, processes, and escalation paths are clearly documented.
• Document incidents, recovery steps, and learnings, and communicate them to relevant stakeholders to drive continuous improvement
• Collaborate closely with application (App) development teams to identify, diagnose, and resolve operational problems impacting the platform or applications.
• Act as a bridge between platform operations and development teams to ensure timely root cause analysis and implement permanent fixes.
• Work collaboratively with developers, DevOps engineers, and IT stakeholders to improve performance, reliability, and operational maturity.
• Continuously refine alerting to reduce false positives and false negatives.
• Stay current with emerging observability tools, monitoring strategies, and SRE practices.
• Promote and support adoption of Site Reliability Engineering (SRE) principles across teams.
• Participates in special projects and performs other duties as assigned
• Willingness to work in a 24×7 support model, as needed
• AWS Cloud Practitioner Certification (mandatory); AWS Solutions Architect certification preferred.
• Minimum of 3 years of hands on experience as an operations engineer, full stack developer, or automation engineer.
• Excellent problem-solving skills with the ability collaborating with application teams, ability to handle escalations and troubleshoot complex application issues.
• Proficiency in reading and interpreting logs to generate operational intelligence and accelerate incident resolution.
• Experience with observability, SRE principles, and automation to reduce manual effort and improve system reliability.
• Sound knowledge of AWS services, including EC2, S3, RDS, Lambda, CloudFormation, CloudWatch, and IAM.

Qualifications

• Familiarity with Agile development practices and methodologies.
• Experience with Application Performance Monitoring (APM) tools such as Honeycomb, AppDynamics, Dynatrace, or other similar tools
• Background in supporting Java-based applications on AWS, including troubleshooting, performance tuning, and deployment support.
• Experience with additional monitoring and visualization tools such as Splunk, Grafana, and ThousandEyes.
• Exposure to Unix and Mainframe environments.
• Experience in networking and troubleshooting connectivity issues
• Experience building AI/LLM-powered applications (ChatGPT, Claude, Gemini) is nice to have

Education

• Degree: Bachelor’s degree in computer science, Engineering, Information Technology, or a related field, or equivalent practical experience

Benefits

• At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.
• Are you ready to shape your future with confidence? Apply today.
• To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.
• Our Commitment: As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.
• Professional Development: From entry-level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship.
• People and Culture: In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.
• How to Apply: If you are passionate to join us and are aligned with our commitment to building a better working world, we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy.
• Successful candidates advance to a competency-based interview. If mutual interest persists, a job offer awaits.
• “We are an equal opportunity employer and are committed to Diversity, Equity & Inclusion”.
• EY | Building a better working world
• EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
• Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
• Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.