Overview

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine.

Responsibilities

• Define and execute the SRE strategy, operating model and roadmap in line with DTC and Platform Engineering priorities.
• Establish and govern service level indicators (SLIs), service level objectives (SLOs), error budgets and reliability standards for critical consumer journeys and platform services.
• Drive reliability-by-design across architecture, development, testing, release and operations, ensuring operational requirements are addressed early in the delivery lifecycle.
• Use reliability, availability, latency, capacity and incident data to prioritize technical debt and reduce operational risks.
• Define and track reliability and incident metrics including availability, error budget consumption, incident volume, Mean Time to Detect (MTTD), Mean Time to Restore (MTTR) and change failure rates.
• Enable engineering teams with tooling, observability, automation and best practices that improve service reliability, release confidence and system stability.
• Lead the engineering response for critical incidents, providing technical leadership, service diagnosis, recovery coordination and decision support to accelerate restoration of services.
• Drive blameless post-incident reviews, Root Cause Analysis (RCA), corrective actions and long-term remediation plans in partnership with engineering and service owners.
• Reduce recurring incidents and operational toil through automation, self-healing capabilities, platform improvements.
• Partner with Operations and Service Management teams to continuously improve incident response effectiveness, escalation processes, operational readiness and service resilience.
• Drive a consistent observability strategy across metrics, logs, traces, dashboards and alerting, with a focus on actionable signals and early detection.
• Lead capacity planning, performance engineering, failure-mode analysis, disaster recovery and resilience testing for critical services and customer journeys.
• Own operational readiness for campaigns, product launches and seasonal peaks, ensuring risks, dependencies, capacity and recovery plans are understood and tested.
• Improve deployment safety through automated quality gates, progressive delivery, rollback and recovery capabilities, and strong change governance.
• Ensure business continuity and disaster recovery plans are documented, tested and improved based on outcomes.
• Provide leadership for the reliability and operational governance of Google Cloud Platform services and shared DTC infrastructure.
• Drive infrastructure automation, standardization and repeatability using Infrastructure as Code and GitOps practices.
• Partner with Architecture, Security and Platform Engineering to improve cloud reliability, scalability, security, compliance and cost efficiency.
• Establish guardrails for environments, access, configuration, service lifecycle management and operational controls.
• Promote sustainable cloud usage and FinOps practices while balancing availability, performance, resilience and cost.
• Build, lead and develop a high-performing SRE organisation with clear accountability, sustainable ways of working and a strong service ownership mindset.
• Coach engineering managers, SRE leads and engineers through regular feedback, career development, succession planning and technical leadership.
• Own workforce planning, hiring, onboarding, capability development for the SRE function.
• Establish a healthy on-call culture that balances service needs with team sustainability and continuous improvement.
• 12+ years of experience across Site Reliability Engineering, Platform Engineering, Cloud Engineering, DevOps or technology operations, including people leadership responsibility.
• Proven experience leading SRE or production engineering teams supporting high-traffic, business-critical digital platforms in a 24x7 environment.
• Strong track record of defining SRE strategy and implementing SLIs, SLOs, error budgets, production readiness and service ownership practices at organisational scale.
• Demonstrated experience leading major incidents, executive communication, root cause analysis and systematic reduction of operational risk and recurring failure.
• Strong knowledge of Google Cloud Platform and cloud-native architecture, including compute, networking, identity and access management, databases and managed platform services.
• Experience with Cloud Run, Kubernetes or equivalent container and serverless platforms.