Overview

On Site (Delhi) | Full-Time

Responsibilities

• Kepsten is looking for a results-driven Senior Inside Sales Executive who specializes in converting qualified leads into paying customers. This is a target-oriented sales role focused on closing deals, following up with interested prospects, and maximizing conversions.
• This is NOT a cold-calling or lead-generation role. This is an ON-SITE role , applicants must be willing to relocate to Delhi.
• Convert qualified hot and warm leads into paying customers.
• Handle inbound sales inquiries and follow up with prospects who have previously shown interest in our services.
• Make outbound follow-up calls to existing leads and past inquiries to close pending deals.
• Understand customer requirements and recommend suitable services.
• Build rapport with prospects and confidently explain the value of our services.
• Handle objections, negotiate where appropriate, and close sales.
• Maintain consistent follow-ups with interested customers to maximize conversion rates.
• Maintaining accurate and updated customer information, lead records, call logs, follow-up schedules, booking status, sales outcomes, and client communication history in the company's CRM system.
• Meet daily, weekly, and monthly sales targets.
• Provide feedback on customer objections, conversion challenges, and opportunities to improve the sales process.

Qualifications

• Proven experience of atleast 2 years in sales, telesales, inside sales, or customer conversion for US/ Canada clients.
• Demonstrated ability to close deals and achieve sales targets.
• Strong communication, negotiation, and persuasion skills.
• Experience handling qualified leads and converting inquiries into sales.
• Ability to handle customer objections and follow up professionally.
• A target-driven mindset with a strong focus on revenue generation.
• Comfortable working in a performance-oriented environment.
• Previous night-shift experience is a MUST.
• Reliable attendance, initiative and willingness to apply coaching.
• Maintain accurate Zoho CRM records and scheduled follow-ups.
• Coordinate with operations to ensure accurate bookings and realistic customer expectations.
• Home-services experience is preferred, but relevant international consumer-sales experience is welcome.

Benefits

• Qualified hot and warm leads provided by the company.
• An opportunity to focus on sales conversion rather than cold prospecting.
• Fixed salary plus performance-based incentives.
• A target-driven environment with clear performance expectations.
• Opportunities for growth based on sales performance.
• Monday–Friday, some Saturdays per month.
• Sundays and 2 Saturdays off.
• Saturday roster shared in advance.
• 9:00 AM–6:00 PM Toronto/Eastern Time: eight working hours plus a one-hour break.
• During Toronto daylight saving time: 6:30 PM–3:30 AM IST.
• During Toronto standard time: 7:30 PM–4:30 AM IST.
• Shortlisted candidates will complete a live sales role-play and a practical assessment