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Bengaluru · On-site · ₹1.1 CR · 2 days ago
1 open role1 posted in 7d1 in 30d
Hiring: Customer support and operations
Job description
Overview
Key Responsibilities
Responsibilities
- Conduct Video KYC Calls / Review the Call: Manage face-to-face video calls with customers to conduct Video KYC processes for identity verification / To audit the call taken by the caller to review and approve the document with strong analytical skills with basic excel skills.
- Verify Customer Documents: Review and verify the customer’s identity documents during the video call.
- Resolve Customer Queries: Address customer queries during the VKYC process and provide assistance in a professional and friendly manner.
- Update Records: Accurately document customer details and VKYC outcomes in the company's systems and databases.
Qualifications
- Candidates must graduate with any Stream
- Proven experience in customer service, VKYC, or banking roles (experience in video-based verification )
- Strong communication skills (both verbal and written) with the ability to engage with customers professionally.
- Good knowledge of VKYC processes
- Comfortable with technology, including video conferencing tools and CRM software.
- Strong attention to detail with the ability to spot inconsistencies in documentation.
- Ability to handle sensitive information with discretion and maintain confidentiality.
Nice to have
- Previous experience in video-based KYC verification or in a customer-facing role.
- Multilingual proficiency is a plus but Hindi and English is a must.
- Knowledge of the financial sector and the regulatory environment.
- Communication: Clear and concise communication skills are essential for interacting with customers.
- Attention to Detail: Accuracy in verifying documents and recording customer details.
- Customer Service Orientation: Providing a positive experience to customers while ensuring compliance.
- Problem-Solving: Ability to handle difficult situations and resolve any issues during the KYC process.
- Fixed working hours 9 AM to 6 PM, but includes weekend shifts.
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Job application FAQ
Last updated 5 November 2026
- How do I apply for Customer Support Agent at Olyv?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. Olyv may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this Customer Support Agent role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is Customer Support Agent remote or on-site in Bengaluru, Karnataka?
- This listing is marked on_site with location Bengaluru, Karnataka. Confirm details on the job description before applying.
- What skills matter for this Customer Support Agent role at Olyv?
- Key skills for this role include skills listed in the job description. Upload a resume to see which requirements you already meet and which are gaps.