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Goodera
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Bengaluru · Hybrid · 1-4 Yrs · 2 days ago
1 open role1 posted in 7d1 in 30d
Hiring: Customer support and operations
Job description
Overview
Goodera is the world’s leading platform for employee engagement, helping companies build meaningful, purpose-driven workplace experiences through employee volunteering.
Responsibilities
- Listings Management: Manage and update 100+ Amazon event listings on the app.goodera portal every 15 days, ensuring all details are accurate and published on time.
- Client Reminder Emails: Manually send daily reminder emails to 50+ clients, using individual client-specific email templates and ensuring no scheduled reminders are missed.
- Thank You Emails: Send thank you emails to clients after every event, within the committed 4 hour TAT, after reviewing the event photos uploaded by hosts on the Host App.
- Attendance Tracking and Verification: Track attendance for all virtual events, verify participant counts, upload the final attendance data to Goody, and lock the confirmed attendance count.
- QC and Collateral Uploads: QC all the presentation decks and KBYG (Know Before You Go) documents for at least 30+ events and ensure the correct collaterals are uploaded to Goody OS.
- Attendance Sharing with Clients: Share verified attendance reports with client Arrow every day after their respective events are completed.
- Benevity Link Creation: Create accurate Benevity links for every applicable event for clients such as CBRE and Johnson & Johnson, ensuring the links are correctly generated and associated with the respective events.
- Global Inbox Management: Manage the main Goodera inbox, respond to client queries from across the globe within minutes, and resolve issues promptly.
Qualifications
- 6:00 AM – 3:00 PM
- 3:00 PM – 12:00 AM
- 9:00 PM – 6:00 AM
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Job application FAQ
Last updated 5 November 2026
- How do I apply for Client Services Associate at Goodera?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. Goodera may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this Client Services Associate role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is Client Services Associate remote or on-site in Bengaluru, Karnataka?
- This listing is marked hybrid with location Bengaluru, Karnataka. Confirm details on the job description before applying.
- What skills matter for this Client Services Associate role at Goodera?
- Key skills for this role include skills listed in the job description. Upload a resume to see which requirements you already meet and which are gaps.