Thermo Fisher Scientific
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Bengaluru · On-site · 5-8 Yrs · Oct 29
Biotech & Pharmaceuticals · 10000+ Employees · Waltham, US
As the world leader in serving science, we empower our people to advance innovative technologies, develop meaningful solutions, and build rewarding careers. With annual revenue of approximately $40 billion and the largest investment in R&D in the industry, we give our 100,000 extraordinary minds the resources and opportunities to make significant contributions to the world. Explore the professional possibilities at Thermo Fisher Scientific, and join us.
Hiring: Engineering, Customer support and operations, Marketing
What employees say
+ Great technology stack and learning opportunities. Good exposure to modern automation tools and frameworks.
− I have experienced a significant amount of workplace politics during my 8 months here. At times, I have felt a lack of inclusiveness and found it challenging to feel like a local t
More reviews on the company profile.
Interview experience · Software Automation Tester
Before interview just go through the online questions. Interviewer read out the questions from another screen ask the same. But it's a good one to know some of the topics which which not required in your daily automation
Average difficulty · Bengaluru · 157 reports
More interview insightsJob description
Overview
Work Schedule Standard (Mon-Fri)
Responsibilities
- About Thermo Fisher
- About Customer Support Center
- At Thermo Fisher Scientific, we are committed to being a Product Leadership company that creates innovative solutions across the spectrum of our customers’ needs. Our customer service and support are critical to enabling an exceptional customer experience. Our Customer Support organization is instrumental in these efforts and their seamless alignment across geographies and commercial functions is essential to our success.
- The Bangalore Customer Support Center capability is a well-established team, which supports the North America, EMEA & APJ Order Management and other critical back-office jobs with four shifts working over a 22-hour window/day, together processing over 102,000 requests each month. These three teams are truly pivotal to delivering on our promises of quality, innovation and contribute to the success of our business in India and across the world.
- Be a subject matter expert for the wider range of platforms and perform high end order processing tasks which requires in-depth knowledge and experience for assigned regions using Oracle JD Edwards, SAP and other applications used by the function.
- Works independently, with guidance in only the most complex situations
- Ensures adherence to all internal / external processes with no slippage on transactions taken up for financial impacting processes/actions.
- Solves complex problems, takes new perspectives using existing solutions, be an active participant of the process calls, share ideas with teams/partners to improve processes.
- Adhere to daily turnaround time for orders as per set TAT guidelines and ensures that performance metrics/SLAs are met
- Work with Team Leader/Supervisor to ensure proper customer service is being delivered
- Build collaborative relationships both internally and externally to ensure that mistakes are not repeated by team members
- Audit and handle customer complaints, provide appropriate solutions and alternatives to proactively resolve complaints.
- Build sustainable relationships of trust through an open and interactive communication
- Ensures adherence to organizational procedures, policies, and systems.
- Preferably Bachelor’s degree (Arts, Science, Commerce, Business Administrations)
- 5-7 years Hands on experience on Order Management
- Proven customer support experience or experience as a client service representative
- Display excellent verbal and written communication and interpersonal skills.
- Customer oriented and ability to adapt/respond to different types of tasks
- Highly detail-oriented and organized with excellent analytic and problem-solving abilities
- Requires strong computer skills, including Microsoft office
- Able to multi-task, prioritize and manage time effectively
- Ability to work under pressure
- Flexible to work in Night Shifts
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Job application FAQ
Last updated 6 November 2026
- How do I apply for Customer Service Specialist I at Thermo Fisher Scientific?
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- Is Customer Service Specialist I remote or on-site in Bengaluru, Karnataka?
- This listing is marked on_site with location Bengaluru, Karnataka. Confirm details on the job description before applying.
- What skills matter for this Customer Service Specialist I role at Thermo Fisher Scientific?
- Key skills for this role include skills listed in the job description. Upload a resume to see which requirements you already meet and which are gaps.