Overview

The Customer Support Executive is responsible for delivering exceptional customer service across

Responsibilities

• The Customer Support Executive is responsible for delivering exceptional customer service across
• multiple communication channels, including voice, email, chat, and social media. The role involves
• resolving customer queries, handling order-related concerns, ensuring timely issue resolution, and
• providing seamless customer experience while meeting defined service levels and quality standards.
• Handle customer queries through calls, chats, and emails in a professional and timely manner.
• Resolve issues related to orders, deliveries, returns, refunds, payments, and product
• Record customer interactions and update case details accurately in CRM or ticketing tools.
• Coordinate with internal teams to ensure quick and effective issue resolution.
• Maintain quality, productivity, and customer satisfaction targets.
• Sharing recurring customer concerns with the team leads to support process improvements.

Qualifications

• Excellent oral and written communication skills.
• Fluency in English and Hindi is a must.
• Ability to handle customer queries across calls, chats, and emails.
• Strong customer service orientation with active listening skills.
• Good problem-solving ability and patience while handling customer concerns.
• Typing speed of at least 30 WPM with 90% accuracy or higher.
• Basic working knowledge of CRM or ticketing tools, email, chat platforms, and MS Excel.
• Ability to multitask and work in a fast-paced environment.
• Experience in e-commerce, retail, or customer support is an added advantage.