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Contlo
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Bengaluru · Remote · 1 hour ago
1 open role1 posted in 7d1 in 30d
Hiring: Customer support and operations
Job description
Overview
Customer Support at Contlo
Responsibilities
- ● Respond to customer queries in a timely and accurate way, via phone, email or chat
- ● Identify customer needs and help customers use specific features
- ● Analyze and report product malfunctions (for example, by testing different scenarios or
- impersonating users)
- ● Update our internal databases with information about technical issues and useful
- discussions with customers
- ● Monitor customer complaints on social media and reach out to provide assistance
- ● Share feature requests and effective workarounds with team members
- ● Inform customers about new features and functionalities
- ● Follow up with customers to ensure their technical issues are resolved
- ● Gather customer feedback and share with our Product, Sales and Marketing teams
- ● Assist in training junior Customer Support Representatives
Qualifications
- ● Experience as a Customer Support Specialist or similar CS roles
- ● Familiarity with our IT SaaS industry is a must
- ● Experience using help desk software and remote support tools
- ● Understanding of how CRM systems work
- ● Excellent communication and problem-solving skills
- ● Multi-tasking abilities
- ● Patience when handling tough cases
- ● B.Tech/BCA degree
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Job application FAQ
Last updated 5 November 2026
- How do I apply for Customer Support at Contlo?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. Contlo may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this Customer Support role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is Customer Support remote or on-site in Bengaluru, Karnataka?
- This listing is marked remote with location Bengaluru, Karnataka. Confirm details on the job description before applying.
- What skills matter for this Customer Support role at Contlo?
- Key skills for this role include skills listed in the job description. Upload a resume to see which requirements you already meet and which are gaps.